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FLSA: Non-Exempt/Overtime Eligible
Benefits: Eligible
Hours Per Week: 40/Full-time
Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our ten different departments are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City.
Position Summary:
The Social Services Call Center Specialist receives and responds to all incoming calls through the agency helpline, including calls specifically directed to the Russian language helpline. The Call Center Specialist is responsible for accurately and appropriately assessing callers for all internal agency programs as well as provide needed referrals to other social service agencies. The Call Center Specialist completes initial client assessments for eligibility of agency services, as well as completes required accurate data entry into the agency’s electronic database.
Principal Responsibilities:
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Reasoning Ability:
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Special Requirements: This position is based at the central office; some field work with our local Jewish Community Councils may be required.
Compensation: $42,000 - $45,000 per year.
Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.
Full Time
$68k-85k (estimate)
04/11/2024
06/10/2024