54 Patient Service Coordinator - Mercy Pediatric Clinic - Mercy Medical Center - Cedar Rapids Jobs in Rapids, IA
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Mercy Medical Center - Cedar Rapids is Hiring a Patient Service Coordinator - Mercy Pediatric Clinic - Mercy Medical Center - Cedar Rapids Near Rapids, IA
- This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
- Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
- Prepares incoming medical record information for provider visit.
- Retrieves and disburses messages.
- Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
- Provides patient education as needed for the scheduled test/procedures.
- Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
- Responds to medical record requests in a timely manner.
- Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
- Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
- Cross covers for other clerical staff as needs arise.
- Maintains work area in a clean, neat and orderly manner.
- Maintains physician schedule in the scheduling software and in outlook.
- Orders office supplies.
- Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
- One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
- High School Diploma or equivalent preferred.
- Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently
Job Summary
Full Time
Hospital
$35k-42k (estimate)
02/11/2024
05/09/2024
www.mercycare.org
Cedar Rapids, Iowa
7,500 - 15,000
Jon Sweet
$500M - $1B
Hospital
Related Companies
About Mercy Medical Center - Cedar Rapids
MercyCare Community Physicians has fifteen family practice clinics throughout the Cedar Rapids, Iowa area, including in Center Point, Hiawatha, Marion, Monticello, Mount Vernon, North Liberty and Tama. Two urgent care facilities and four specialty clinics are also part of the MCCP system. MCCP also offers billing and other administrative services to clients of its Managed Services Organizations. Established in 1995, MCCP is affiliated with Mercy Medical Center in Cedar Rapids, Iowa.
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