52 Scheduling Coordinator - Mercy Cardiology Clinic - Mercy Medical Center - Cedar Rapids Jobs in Rapids, IA
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Scheduling Coordinator - Mercy Cardiology Clinic - Mercy Medical Center - Cedar Rapids
$65k-85k (estimate)
Full Time | Hospital
3 Weeks Ago
Mercy Medical Center - Cedar Rapids is Hiring a Scheduling Coordinator - Mercy Cardiology Clinic - Mercy Medical Center - Cedar Rapids Near Rapids, IA
Summary
- This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
Job Duties
- Places, receives and handles telephone communications with patients and their staff courteously, accurately and timely.
- Coordinates scheduling patients.
- Handles various duties such as mailings, data entry, preparing data for information/procedural packets.
- Organizes and prioritizes daily work effectively.
- Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary.
- Promotes a positive and professional image, collaborates with health team including physicians, nurses, and all stakeholders.
Department Specific Duties
- Greets and directs Plumb Hearth Center patients and visitors. Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounter.
- Coordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locations.
- Transcribes orders for cardiovascular testing from outside referring providers.
- Resolves scheduling conflicts as identified.
- Demonstrates a general understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirements.
- Handles routine billing questions as they arise and forwards more complex questions to the Mercy Billing Office as appropriate.
- Responds to medical record requests in a timely manner.
- Functions as a resource to patients and visitors for the use of EMR integrated software platforms that promote and support the care and service of patients.
- Documents telephone encounters in the electronic medical record to communicate information to physicians and staff.
- Maintains providers and diagnostic schedules utilizing scheduling software.
- Schedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and/or imaging.
- Coordinates patient appointments with all internal and external orders.
- Provide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictions.
- Completes all Cardiology Front Desk/Scheduling staff messages sent to the Front Desk/Scheduling pool.
- Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly.
- Sends via fax or email, all necessary documentation to other providers or clinics.
- Updates patient insurance information, and completes patients estimates as needed.
- Cross covers front office and phone scheduling positions as deemed necessary.
- Implements changes and assists with revisions to patient scheduling and requests.
- Reviews and updates providers and diagnostic testing schedules daily.
- Responds to real/potential problems based on urgency related to provider/testing schedules.
- Refers conflicts and procedural questions to the Supervisor or Manager.
Knowledge, Skills and Abilities
- Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone.
- Creates welcoming environment for all healthcare team members.
- Works as effective team member by participating in morning huddles, team meetings, remote and on site learning.
- Handles multiple priorities in a distracting environment.
- Ability to work in close proximity to others.
- Manages anger/fear/hostility.
- Remains focused in stressful situations and performs mulitple tasks quickly.
- Promotes a positive and professional image, collaborates with healthcare team members and all stakeholders.
Professional Experience
- Two years health care/clinical, customer service and/or secretarial experience preferred.
- Strong computer skills required.
Education
- High School Diploma required.
- Medical Assisting Diploma, or Associate of Applied Science Degree preferred.
- Medical Terminology strongly preferred.
Licensure, Certification, Registration
- American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire.
Physical Demand Requirements
- Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$65k-85k (estimate)
POST DATE
04/17/2024
EXPIRATION DATE
06/15/2024
WEBSITE
www.mercycare.org
HEADQUARTERS
Cedar Rapids, Iowa
SIZE
7,500 - 15,000
CEO
Jon Sweet
REVENUE
$500M - $1B
INDUSTRY
Hospital
Related Companies
About Mercy Medical Center - Cedar Rapids
MercyCare Community Physicians has fifteen family practice clinics throughout the Cedar Rapids, Iowa area, including in Center Point, Hiawatha, Marion, Monticello, Mount Vernon, North Liberty and Tama. Two urgent care facilities and four specialty clinics are also part of the MCCP system. MCCP also offers billing and other administrative services to clients of its Managed Services Organizations. Established in 1995, MCCP is affiliated with Mercy Medical Center in Cedar Rapids, Iowa.
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