Medici is changing the healthcare system by delivering best-in-class preventive and complex condition care that dramatically improves outcomes, provides quick access to care, and significantly reduces medical costs. We’ve been able to accomplish this by providing holistic, AI-infused, comprehensive, and integrated care. Medici helps members become healthier while delivering cost savings to employers. With an ambitious growth trajectory, Medici is attracting and cultivating team members who embody Medici values and are passionate about our mission to rebuild healthcare to what it should be. 

Team Summary 

The Medici Specialty Programs are building the world's best specialty focus areas through a deep insight into the current market offering, creating personal human connections through quality care, evidence-based medical approaches, and data-driven insights. Our mission encapsulates the prevention and treatment of illness, disease, and injuries of our patients. We are committed to world-class prevention strategies and provide care through our high-touch concierge services that are seamless, fast, and easy to use.

Position Summary

Medici, a cutting-edge Virtual/Telemedicine company based in Austin, Texas, is seeking a dynamic Clinical Programs Manager to lead our patient experience and health coaches. We need someone passionate about revolutionizing healthcare delivery, with a proactive mindset and prior healthcare experience. This role offers a hybrid work arrangement, requiring a presence in our office three days a week. The position is based at our Headquarters located in the Southwest area of Austin, TX.

Key Responsibilities

• Review and report on medical specialty areas, optimizing patient flows, outcomes, and operational metrics for specialty care programs such as behavioral health, lifestyle management, cardiology, and musculoskeletal care.
• Collaborate on developing and maintaining service-specific reports.
• Monitor key performance indicators, implement efficiency strategies, and track trends.
• Develop evidence-based, organized, and measurable patient workflows in response to market needs and trends.
• Enhance program effectiveness, patient outcomes, and reputation.
• Focus on increasing patient membership through personalized plans and continuous improvement.
• Develop departmental goals to improve the patient experience.
• Collaborate with cross-departmental teams to solve problems and enhance the patient journey.
• Supervise and support staff, ensuring policy adherence.
• Participate in staff recruitment and evaluation.
• Establish and maintain full caseloads for health coaches.
• Cultivate a culture of research and education.
• Perform other assigned duties.

• Education: Bachelor’s degree in Healthcare Administration or Healthcare Management, Business Administration (with a healthcare concentration), Health Informatics, Nursing or a related field. An advanced degree in any of the above or Data Science/Analytics is preferred.
• Experience: 3 years in a supervisory role with department or specialty leadership experience
• Skills: Proficient in data analysis and reporting.
• Proficient in Microsoft Excel or Google Sheets.
• Experience in revolutionizing patient or member experience
• Strong problem-solving abilities and SOP development.
• Excellent interpersonal, communication, and collaboration skills.
• Effective team management and motivation.
• Strong organizational skills.
• Ability to adapt to multiple software systems.

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job descriptions are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other team members. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their team leader in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the team member must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

• Medici is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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