Description

The Office Assistant will provide excellent customer service to patients and families in an office setting. Office Assistants are responsible for providing administrative support to ensure the efficient operation of the medical office. Employees make a positive IMPACT by demonstrating the Company's Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion and Teamwork. Office Assistants perform functions in accordance with Medical Health Associates of WNY policy and procedure and as directed by management and/or providers.

Essential Duties and Responsibilities

Office Assistant Duties (may include, but not limited to):

 - Medical record requests

 - Printing and preparing of paperwork for upcoming visits

 - Creating triages

 - Enrolling new patients

 - Maintaining fax tank

 - Contacting and scheduling Annual wellness visits

 - Processing patient paperwork/documentation

Other Duties (may include, but not limited to):

 - Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, co-workers of the patient care team in a respectful, courteous, confidential and caring manner.

 - Participate in quality assurance/quality improvement programs and activities within the practice setting.

 - Attend and participate in required mandatory meetings.

 - Protect the privacy and security of confidential and sensitive patient information.

 - Perform any other tasks as assigned by the manager, or as directed by a provider.

Essential Skills

 - Customer service skills, interpersonal skills and team player mentality.

 - Display empathy, compassion, patience, sensitivity, and understanding.

 - Strong communication skills.

 - Organizational skills, time management skills, and attention to detail.

 - Display initiative, motivation, and a willingness to learn.

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative for the knowledge, skill, and/or ability required.

MINIMUM EDUCATION and/or EXPERIENCE

 - High school diploma or equivalent.

 - One year experience in customer service, clerical, or reception preferred.

 - Basic computer literacy.

 - Proficiency with medical record technology.

 - MEDENT experience/knowledge preferred.

PHYSICAL DEMAND/WORK ENVIRONMENT

 - Must be able to lift 25 lbs. Must be able to walk, stand and sit for extended periods. Includes but is not limited to bending, squatting, reaching and carrying.

 - Employee is required to talk and hear through direct patient contact and telephone conversation. Requires close vision work with computer and keyboard entry.

 - Well lit, secure, controlled temperature environment with noise level quiet to moderate.