About Us

Please visit our website at www.mediatemanagement.comto learn more about our company.

Full-time overnight Concierge opportunity (Monday through Friday, 11 PM – 7 AM)

We are a growing property management company actively seeking to hire a full-time Concierge. This position is scheduled to work overnights from Monday through Friday from 11 PM – 7 AM (40 hours per week total) Pay is commensurate with experience.

Our Concierges team members are customer service driven, they are the first point of contact to the residents and guests. Team members are responsible for creating an outstanding client experience through exceptional service. This position will be responsible for greeting clients as they enter the building and assisting with their specific needs. This position reports to the Lead Concierge. Pay is commensurate with experience.

Our ideal candidate has a minimum of two years of experience working in a customer service environment.

Duties include but are not limited to:

• Provide access control during the overnight shift, using security cameras and walking the building to monitor access points and ensure that the building is secure.
• Maintain excellent relationships with local restaurants, theaters, venues. Research current events and happenings in the neighborhood. Be able to procure reservations, tickets, guest accommodations, museum and gallery exhibit passes, and to make knowledgeable recommendations to residents and their guests.
• Maintain applicable logs, updates, files, and computer log systems relevant to building operations and maintain accurate, complete shift notes and "pass-on" logs to ensure successful communication through shift changes.
• Assist the Lead Concierge in maintaining the schedule for resident move-ins/outs and elevator usage through appropriate coordination with Property Manager.
• Ensure that new residents receive the necessary orientation to the community and are familiar with the services provided both at the community and through the Concierge Desk.
• Greet residents/visitors/vendors when they arrive ensuring guests who don’t live there are logged into the visitor or vendor log.
• Coordinate receipt and delivery of incoming and outgoing packages and dry cleaning per the building policy.

Qualifications/ Requirements:

• A minimum of 2 years’ experience in the concierge field experience preferred
• Must be on time and able to stay awake during the entire shift
• Reliable and Customer service driven
• Ability to work with minimal supervision (self-motivated and proactive)
• Ability to anticipate and resolve issues
• Excellent communication skills
• Satisfactory background (CORI), and credit history
• Detail oriented, multi-tasking and ability to work under pressure.
• Professional appearance

The hourly wage is commensurate with experience. We offer the following benefits (subject to plan terms):

• Medical insurance, start first day of employment
• Dental insurance, start first day of employment
• Paid time off (vacation and sick)
• Paid holidays
• Ability to enroll in the 401(k) Profit Sharing Plan after meeting eligibility requirements
• Residential work environment

All interested candidates must email a copy of their resume. We will respond only to candidates who have the required amount of experience.

Candidates selected to move forward to the application and interview process are required to provide 3 professional references (individuals who are familiar with work ability and quality).

Thank you for your interest.

(Job code M)

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Night shift

Experience:

• Concierge: 1 year (Preferred)
• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location