Description

Overview:

The Director of Real Estate will oversee all property owned and leased by Heading Home, which includes approximately a dozen buildings the organization owns, a similar number of master-leased buildings, and several hundred leased scattered-site apartments. This person will also manage any maintenance required for the Heading Home offices. Responsibilities include upkeep of owned properties; management of the Maintenance Team; and oversight of landlord relationships, unit acquisition, and occupancy. The position involves considerable interface with both individual and family programs to ensure that properties meet program needs and are maintained appropriately. This is a strategic position requiring a resourceful leader who can design, implement, and refine organizational systems and processes and can work effectively across departments and with outside partners and vendors.

Responsibilities:

• Oversee day to day management of agency's physical assets.
• Supervise the Real Estate team including the Maintenance team, property management staff and departmental administrative support
• Oversee relationships between Heading Home staff, landlords, and the Maintenance team.
• Collaborate with program staff to nurture relationships with landlords, follow-up on property management issues and landlord concerns, and mobilize the Maintenance team and outside vendors when appropriate.
• Ensure timely lease renewal of all units. Track lease dates and follow through on all aspects of the renewals
• Oversee with team the conducting if the initial, annual, and special inspections of units according to Housing Quality Standard (HQS) and Rent Reasonableness guidelines as required by HUD.
• Ensure quality of and compliance with systems for tracking and implementing leasing and lease renewal, unit turnover, timely occupancy, insurance claims, rent invoicing to Finance, and client payments.
• Work with program staff to promote housing stability and payment of client charges wherever possible.
• Lead program staff in pursuing legal alternatives when necessary.
• Oversee training of staff on property-related matters.
• Respond to property-related emergencies as needed. It is expected that off-hours emergencies would be rare and the majority would be handled by phone.
• Hire, train, supervise, and support staff. Schedule and oversee staff training and development to ensure compliance with Heading Home policies.
• Track and report regularly on unit acquisition, unit turnover, apartment readiness, occupancy, and maintenance issues.
• Collaborate with Development staff to obtain funding for capital and other real-estate-related expenditures.
• Support and collaborate with the Real Estate Committee of the Board of Directors.
• Perform other related duties as required. This is a new position, and the job description is likely to evolve as the organization learns more about what is needed and what staffing structures will best support organizational objectives.

ADDITIONAL ESSENTIAL FUNCTIONS

Sitting, standing, reaching above, stooping, bending, pushing, pulling, traversing, thinking, speaking, writing, concentrating, interaction with others, ability to lift and move packages up to 40 pounds.

WORK ENVIRONMENT

EEO STATEMENT

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Qualifications

• Ten-plus years’ experience in property management, including leasing and facilities maintenance. 
• BA or equivalent experience  
• A valid Mass driver’s license in good standing and access to a vehicle. 
• Five years’ supervisory experience
• Experience in human services setting, particularly with homeless and formerly homeless populations
• Knowledge of government-funded housing programs and their requirements

Skills:

• Strong planning and organizational skills, and ability to work well with managers, peers, direct reports and internal and external partners
• Creative systems designer and implementer
• Highly proficient computer skills
• Reactive and diplomatic communicator
• Solution focused
• Excellent strategic thinker