Benefits : 401(k) matching

401(k) matching

Paid time off

Principle Responsibility

The principal role of this position is Customer Sales and Service with a strong 2nd of supporting layout and design for the creative team.

This individual provides the first impression of the company and is the first to answer calls and greet clients. As the first team member to engage in the order taking process, this individual must ensure the work order is detailed accurate and completed to specification and is entered into the system on a timely basis.

Daily work includes writing and communicating estimates on jobs, receiving payments and ensuring the showroom is in order.

The daily activities are approximately 75% customer sales and service, 10% sourcing and working with promotional orders, and 15% layout and design.

Some familiarity with design software is desired. DAILY DUTIES

Daily Responsibilities :

o This includes but is not limited to :

Answering and screening all calls received during business hours as the 1st in line to answer to incoming calls

Responding to general messages left for The Trophy Factory Plus

Greeting and assisting customers who walk in

Taking orders and initiating the order process

Processing orders to be delivered or picked up

Processing payments

Researching and sourcing items for orders

Communicating with customers and responding on a timely basis

Administration responsibilities as assigned

Checking messages and emails frequently through out the day

Ensuring all messages are forwarded to the appropriate team member to ensure customer satisfaction

Maintaining a neat work area

Supporting team members as needed

o Daily Design Responsibilities include but is not limited to :

Searching for prior orders that match the specifications and / or original order records and files for repeat orders and attaching appropriate files to the new order

Defining and / or verifying measurements of plates, engraving space, spelling, and other details outlined on the order

Design as assigned by the graphic design team

Communication with client for sign off before assembly / engraving

Corrections to the design as required

End of Day Responsibilities :

o This includes but is not limited to the following daily tasks :

Update the order status of orders as needed

Preparing a list of follow up activities for the next day

Ensure all inquiries from customers have been contacted

Tidy workspace A Qualified Candidate demonstrates :

• Strong Time Management
• Ability to Multitask and stay organized
• Ability to communicate clearly and effectively.
• A positive attitude
• Ability to focus in a highly distractive environment.
• Excellent Phone skills
• Critical thinking and problem solving
• Strong verbal and written communication
• Good Design skills
• Strong skills at spatial acuity
• Good mastery of design math skills
• Discernment
• Ability to work well with others
• Ability to handle stressful situations
• Initiative
• Coachability
• Professional conduct
• Excellent typing skills

Prefer :

• High School Graduate or higher
• Experienced in a customer facing position
• Experience in design for printing
• Or Typesetting experience

Skills / Qualifications :

Customer service, excellent written and verbal skills, computer skills including data entry, Microsoft Word, Excel, Microsoft Access (general database knowledge (ordering system)), QuickBooks, and Corel Draw.

Problem solving, documentation, listening, phone, and conflict resolution skills are also required.

Benefits :

Team based working environment.

5 paid holidays after 90-day trial period.

1-week paid vacation after one year of service.

Simple IRA Match, dollar for dollar up to 3% after one year of service.

Last updated : 2024-05-03