AWG Manufacturer Service Representative

US - FL, and New England Region

Job Type: Refrigeration, HVAC, Plumbing and Electrical Position Type: Full time

Overview

With over 30 years of manufacturing experience, AWG (Aqua Comfort Water Group) is the industry-leading manufacturer of water source heat pump swimming pool heaters and swimming pool water treatment products. Our water source heat pump swimming pool heaters have been engineered to work in all climates in the United States of America.

Headquartered in Central Florida, AWG has been focused on providing the entire country with products for heating, cooling and treatment of their swimming pool and spa water. Located in Deland, Florida, we take pride in the fact that our products are made in the USA which provides employment opportunities to over 100 Americans.

What We Offer

We are a well-established manufacturer in the swimming pool industry with a diverse line of products– because of this, we provide job stability and long-term opportunity for career growth. We invest in our employees by offering:

· Ongoing Education & Training

· Industry-leading Benefit Packages

· Advanced support and tools designed to improve your workflow

Details about this job

· We are looking for a technician who is interested in becoming specialized in troubleshooting and repairing water source heat pumps for swimming pool systems

· The ideal candidate for this position is a service technician who is versatile, knowledgeable in refrigeration and HVAC equipment, can learn new things easily and has particularly good problem-solving skills. Also, the ideal candidate must be respectful and courteous to our customers and maintain a level head when dealing with the customers.

· Also, this position will require the service tech to reside in Florida during our off-season months and travel to New England for May, June, July, and August during our busy season. Expect to work Overtime hours during the busy season as this is our most crucial time of year to provide warranty and non-warranty Factory representative service to our customers

Responsibilities

This position is responsible for providing warranty and non-warranty repairs and maintenance to AWG water source heat pump swimming pool heaters and to ensure customers' needs are met efficiently, accurately, and on time.

· Provides service to the customer base by repairing and overhauling components on AWG heaters, such as compressors, fan motors, heat exchangers, electrical control components, and refrigerant components in an efficient, and timely manner that exceeds customers’ expectations

· Provides preventative maintenance activities for customers by diagnosing equipment malfunction and any operating deficiency of the mechanical equipment to ensure quality work performance for the customer base.

· Troubleshoot malfunctioning systems and components using electrical, refrigeration, and/or mechanical skills.

· Maintain legible corporate and personal records of work history.

· Provides department support by processing job tickets, and work orders to the necessary department promptly.

· Provide support by going to distributor locations to inspect a piece of equipment that is pending return do to being defective or having been damaged in freight

· Handle heavy equipment typically 25 to 95 lbs. such as carrying refrigerant tanks or compressors.

· Maintain Service vehicle by scheduling oil changes and repairs

· Maintain company equipment

· Maintain Company vehicle inventory including purchasing equipment and materials from supply locations after authorization

· Be comfortable with drive long distances with trips ranging from 30 minutes to 2.5 hours on average

· Work in outdoor conditions throughout the year

· Maintain company Laptop for completing service documents and invoices on our service software. Familiarity with Windows OS as well as MS word, Excel and Internet Explorer required.

· Drives company vehicle in a safe manner.

· Performs other related duties and projects as assigned by management.

Qualifications

· High school diploma/GED.

· EPA Section 608 universal or Core, Type 1 and Type 2 certification.

· Certification from an accredited vocational-technical or trade school is a plus!

· Minimum 3 years of Residential or commercial HVAC experience required.

· Experience working on refrigeration equipment such as water source or geothermal heat pumps is a plus

· Must have a safe driving record and be able to work independently.

· Emergency on-call availability is a basic requirement during our busy season.

· Must be able to lift to 60 lbs. with no assistance and sit and/or stand for several hours at a time.

Job Type: Full-time

Pay: $40,000.00 - $48,426.57 per year

Work setting:

• Hybrid work

Ability to Commute:

• DeLand, FL 32724 (Required)

Ability to Relocate:

• DeLand, FL 32724: Relocate before starting work (Preferred)

Work Location: Hybrid remote in DeLand, FL 32724