JOB DESCRIPTION

Job Title: Customer Service SupervisorType of Position: 1099/W2Organization Background:

Meat N’ Bone is a distinguished boutique butcher shop, celebrated for sourcing premier quality meats globally and offering on-demand delivery services to our customer's doorsteps. Our product range spans over 200 different items, sourced from more than 25 unique programs, ensuring each cut is best in its class. Our passion for exceptional customer service is what sets us apart. With a broad delivery network covering most of South Florida and nationwide shipping capabilities, we are dedicated to exceeding our customers' expectations.

Culture:

At Meat N’ Bone, we pride ourselves on fostering a culturally diverse environment, bringing together a team of individuals with varied backgrounds and experiences. As a startup, adaptability, and the willingness to embrace new challenges daily are at the core of our operations.

Position Overview:

The Customer Service Supervisor is pivotal in leading our customer service efforts, ensuring the highest levels of customer satisfaction through effective management and leadership. This role involves direct supervision of a small customer service team, handling escalated customer issues, and overseeing the quarterly issue reporting process to maintain and improve service quality.

The ideal candidate is a proactive leader, skilled in communication, and capable of motivating their team to achieve excellence. This position demands a high level of problem-solving, decision-making, and an unwavering commitment to providing outstanding customer support.

Key Responsibilities:

• Lead, manage, and supervise a team of two customer service representatives, ensuring a high level of service and support.
• Conduct quarterly issue reports, analyzing trends and identifying opportunities for improvement in customer service practices.
• Oversee and resolve complex customer service issues, providing guidance and support to your team in handling customer inquiries and complaints.
• Train and develop your team, equipping them with the knowledge and skills required to excel in their roles.
• Foster a positive and productive work environment, encouraging teamwork and collaboration.
• Work closely with the Customer Service Manager to implement strategies that enhance customer satisfaction and operational efficiency.
• Ensure compliance with company policies and procedures, maintaining high standards of professionalism and integrity.

Key Requirements:

• Fluency in English and Spanish is required; Portuguese is a plus.
• Proven experience in customer service supervision or management.
• Strong leadership skills and the ability to inspire and motivate a team.
• Excellent communication, problem-solving, and decision-making abilities.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• A commitment to delivering high-quality customer service.
• High school diploma or equivalent; a college degree is preferred.

Job Type: Full-TimeSalary: $[Specify Salary Range], commensurate with experienceBenefits:

• Employee discount
• Paid time off

Schedule:

• 8-hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay Types:

• Bonus pay
• Commission pay

Location:

• Miami, FL 33145: Reliable commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One locationWork Remotely: NoWork Location: In person

This revised job description incorporates the responsibilities of running quarterly issue reports and supervising two customer service representatives, reflecting the broader scope of duties expected from a Customer Service Supervisor.

Job Types: Full-time, Part-time

Pay: From $3,000.00 per month

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person