335 FRONT DESK SUPERVISOR Jobs in Miami, FL
MCR Hotels is Hiring a FRONT DESK SUPERVISOR Near Miami, FL
The successful individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction.
Responsibilities:
- Assist in interviews, hiring, onboarding, and strong performance of front desk team members
- In the absence of General Manager and/or Assistant General Manager, act as Manager on Duty
- Review procedures and policies with team members
- Ensure adherence to established policies and procedures
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Knowledge of hotel property and local attractions to assist guests as needed
- Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
- Comply with Federal & State Labor laws
- Ensure that all complaints regarding service and accommodations are investigated and resolved
- Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction
- Maintain STRICT key controls
- Two-year college degree or equivalent hospitality experience (at least one year front desk supervisory experience)
- Prior brand experience highly preferred
- Exceptional Customer Service skills
- Outgoing and engaging personality
- Cash handling experience
- Strong Leader of people
- Intermediate to advanced computer skills, familiar with common computer software
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
- Excellent English communication skills and ability to read, write and speak fluently
- Ability for continuous movement, and occasionally, lift or move up to 20 pounds
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
- MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Other details
- Job Family Hotels
- Pay Type Hourly
- Min Hiring Rate $18.00
- Max Hiring Rate $18.00
Job Summary
Full Time
$35k-49k (estimate)
04/26/2024
05/15/2024
mcrhotels.com
FLOWER MOUND, TX
100 - 200
2006
Private
RICHARD T MORSE
$5M - $10M
Accommodations
Related Companies
About MCR Hotels
MCR Investors is a provider of hotel asset management, sales representation and revenue management services to the hotel industry.
The following is the career advancement route for FRONT DESK SUPERVISOR positions, which can be used as a reference in future career path planning. As a FRONT DESK SUPERVISOR, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary FRONT DESK SUPERVISOR. You can explore the career advancement for a FRONT DESK SUPERVISOR below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
