Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.

Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate information about products, services, and promotions
- Maintain customer records by updating account information and order details
- Collaborate with other team members to resolve complex customer issues

Skills:
- Excellent verbal and written communication skills in English (additional languages such as Chinese are a plus)
- Strong phone etiquette and active listening skills
- Ability to handle difficult or irate customers with professionalism and empathy
- Strong problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Experience in a customer service or call center environment is preferred

At our company, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the company
- A supportive work environment that promotes teamwork and collaboration

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Baldwin Park, CA 91706 (Required)

Work Location: In person