79 Customer care representative Jobs in Fort Worth, TX
McKesson Cork is Hiring a Customer care representative Near Fort Worth, TX
Effective Date : February 22, 2017
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McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
The primary focus of a Physicians Services High Touch Representative is to answer customer calls. They will enter orders, process return requests, track order progress, and provide information as requested and needed from the customer.
They are also required to monitor and resolve assigned Salesforce cases in their assigned queue(s) and manage any stretch projects or assignments as given to them by their supervisor.
As a customer-facing member of the MSH team, the High Touch Representative is to always conduct his / herself in a professional manner.
He is to treat all customers with empathy and always strive to provide our customers first call resolution.
If selected, the candidate must be willing to work in a high-volume call center environment where they are seated at a desk, processing information on a computer and answering calls through a headset for the extent of their shift.
Upon completion of training, the agent will be required to pass examinations as well as meet minimum scores for Quality Call Monitoring and other designated metrics.
See addendum for more details.
MUST LIVE IN THE LA VERGNE, TN OR FORT WORTH, TX AREA.
Shift Details : Monday-Friday 10 : 30 am - 7 : 30 pm
Temporary Remote until further notice. Must be available between the hours of 7 : 30AM-7 : 30PM Monday-Friday
Training : Monday Friday 8 : 00AM 5 : 30PM (45 days)
Key Responsibilities :
Enters Customer orders received via phone and / or e-mail.
- Receives calls via assigned call queues.
- Monitors assigned email to case Salesforce queues.
- Ensures that the assigned queues are worked on a regular basis.
Answers Phones and Assists Customers with concerns as needed.
- Aids customers with returns process initiation.
- Answers shipping and delivery questions.
- Directs customers to proper departments when questions are outside of their assigned scope of business.
Completes ongoing training as assigned.
Complete assigned CCCE courses in a timely manner.
Participates as an active member of assigned team.
- Attends all scheduled team meetings.
- Prepares for monthly 1 : 1s with supervisor.
Required Skills
- High School Diploma or equivalent
- 1 years' of Call Center experience required
- 1 years' experience with advanced business level written / verbal communication
- Must be flexible with schedule to meet business needs
Preferred Skills
- 1 years' -SAP experience
- 1 years' - Salesforce experience
- 2-year College Degree
Additional Skills
- 1 years experience - General Computer and Keyboarding Skills
- 1 years experience - Microsoft Office Skills
- Ability to work within given Schedule Adherence tolerances
- Well Spoken and a Clear Communicator
- Works well in a team driven environment
- Strong Sense of Urgency
Career Level IC-Business Support-B2
McKesson is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.
com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
location2 LocationslocationUSA, TX, Fort WorthlocationUSA, TX, Fort Worth
Last updated : 2024-05-14
Job Summary
Full Time
$39k-49k (estimate)
05/16/2024
08/06/2024
The job skills required for Customer care representative include Call Center, Microsoft Office, Customer Satisfaction, Verbal Communication, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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