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Logistics CSR
Fort Worth, TX
Contract
JOB DUTIES: The contractor position will support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) Investigation team. The ITTS team is responsible for the investigations and working on resolution of carrier shipping, working closely with the fraud teams or warehouse related issues to prevent negative customer experiences or impacts to Client by identifying fraudulent claims, carrier related issues, 3PL issues or systemic issues that are driving a negative customer experience. This will require collaborative engagement with our 3rd party warehouses, carriers, and internal Supply Chain and IT partners. This role will be responsible for meeting daily service level commitments of an average of 80 tickets resolved per day and is responsible for their accuracy above all. MUST HAVE SKILLS: Strong troubleshooting and problem solving skills Ability to work in a team environment, fostering engagement from internal team members in order to achieve team goals. Aggressive self-starter that can succeed working independently in a highly dynamic environment. Proven ability to organize conflicting priorities and optimize customer impacting solutions . Proficient with MS Word and Excel, Slack. DESIRED SKILLS: Strong analytical and technical skills. Strong verbal and written communication skills. LOGISTICS: Shifts &Starting Times: Shifts between 8AM EST to 5PM PST. We offer 7 days a week support to Customer Service Teams Mon – Sunday potential schedule with a 40 hour work week. Some overtime work may be required. Contractor will be located in the Fort Worth office .
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
Experience:
Work Location: In person
Contractor
$39k-48k (estimate)
05/03/2024
08/30/2024
The job skills required for Logistics Customer Service Representative include Customer Service, Problem Solving, CSR, Commitment, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Logistics Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Logistics Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Logistics Customer Service Representative positions, which can be used as a reference in future career path planning. As a Logistics Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Logistics Customer Service Representative. You can explore the career advancement for a Logistics Customer Service Representative below and select your interested title to get hiring information.