WHO WE ARE...

Maxwell was founded in 2015 by homebuyers who were shocked by the complexity and inefficiencies of the mortgage process for borrowers and lending teams alike. We’ve created a platform that has not only streamlined the process and made it more efficient - closing loans 45% faster - but has made mortgages more accessible in the process. Our mission is clear: democratize mortgage by helping lenders work more efficiently and stay compliant while eliminating the barrier to entry and the stress for the borrower.

We are a company focused on a supportive, diverse, and inclusive culture - live through our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" - to bring equality to the mortgage process and spread financial empowerment. Intrigued? Read on and say hello!
WHO YOU ARE...

As the Senior Enterprise Customer Success Manager, you will be responsible for driving product adoption as well as ensuring success and satisfaction across our Mortgage Platform (including Diligence, Fulfillment, Capital Markets, Business Intelligence and Point of Sale). Due to the wide breadth of our end-to-end mortgage solution, you have to be able to continuously identify cross and up-sell opportunities. Additionally, you will act as a voice of our customers to improve our products and services by leveraging their strong internal relationships with key stakeholders across the business. Success in this role means happier customers, account retention, and expansion of Maxwell's partnership with customers as well as growing into a subject matter expert of Maxwell's Platform.

WHAT YOU’LL BE DOING…

• Establish a trusted strategic advisor relationship by working with customers to understand their business needs and challenges, align together on goals, and expand Maxwell relationships within the customer’s organization
• Partner with Sales, Mortgage Operations Leadership, and other cross-functional teams to gain alignment and achieve revenue goals
• Develop relationships with our customers’ C-level executives and other stakeholders to consistently increase the number of champions for our business
• Analyze data and present findings internally and externally on a regular cadence to ensure implementations, fulfillment production, and technology usage stays on track. 
• Become a product subject matter expert across the breadth of Maxwell services.
• Identify power users, pain points, and utilization trends to provide feedback and advice on the best way to use Maxwell within an organization
• Maintain and update customer records in our CRM, Salesforce
• Present Executive Business Reviews regularly to stakeholders within partner organizations covering a wide range of topics and elaborate on why the data is meaningful and contributing to their ROI
• Act as a project director on plans and strategies to increase adoption, cross-sell other products, and improve margins.
• Work with the VP of Customer Success to build a world-class customer success organization

IDEALLY YOU’LL HAVE...

• Flexible, high energy, fast learning mentality with the excitement for taking the initiative and presenting new ideas that will benefit both the Maxwell team and our customers
• Outstanding written and verbal communication skills, including issue tracking, triaging, crisis and change management, with keen attention to detail
• Familiarity with owning your own book of business and accountability for NDR and Contraction/Churn calculations
• Ability and experience leveraging data to help identify bottlenecks and find solutions to internal stakeholders and external customers
• Solutions-focused mindset, helping nature, and a passion for the customer
• Extensive experience within Customer Success or Account Management preferably within Financial Services, Fintech, or Mortgage
• Experience managing and influencing senior executives and stakeholders at all levels of an organization
• Familiar with building and presenting business reviews to VP and C-level executives
• Track-record of increasing NDR

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black and white:

• Competitive pay and meaningful equity as an employee at a fast-growing, venture-backed company. We want you to participate and make decisions as an owner with our future in mind
• Employee-centric environment - initiatives in place to create an environment of belonging and inclusion and career path plans based on achievable goals and not tenure or nepotism.
• A 401(k) and top-tier insurance plans to select from along with a FSA and HSA where you can set aside pre-tax money for out-of-pocket expenses
• Flexible time off plus all 11 major holidays and 2 floating holidays for your birthday, religious holiday or other special day of your choice
• Two volunteer days - paid days off to volunteer each year at the charity of your choosing
• An “Even Merrier Holidays” when we slow down between Christmas and New Year so you can enjoy more time with your loved ones
• A powder ski day for that one day when you’ve just got to hit the slopes with no lift lines

OUR APPLICATION PROCESS
At Maxwell, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to peopleops@maxwell.com. All employment decisions at Maxwell are based on a person's merit, business needs, and role requirements.

Compensation Range: $115,000-$130,000 plus bonus