About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The Account Executive ll position will act as the primary liaison with Matson Navigation Company and the Hawaii/Guam/Micronesia/Naha Tradelane customers. This individual will target, solicit, and maintain business consistent with Division and Company goals. The goals include, but are not limited to, revenue, volume, service, origin/destination, equipment, and cargo. This individual will gather market information and network to ensure new opportunities are secured with minimal lag time. Must work well in a team environment and with multiple departments within Matson. Support the Regional Sales Director and Senior Account Executives administratively with both Inside and Outside Sales focus.

What you’ll do:

• Meet or exceed annual goals established in collaboration with the Regional Sales Director, Northern California, based on the current Operating Plan.
• Identify and target accounts consistent with management direction, individual and departmental goals.
• Solicit business that results in obtaining new accounts at the best possible revenue for Matson.
• Respond to and resolve customer inquiries and concerns.
• Report customer issues to operational groups within Matson and provide follow-up to ensure a satisfactory resolution.
• Act as liaison between the customers and other operational groups within Matson.
• Develop an understanding of the customer’s business, build relationships, and identify opportunities for growth in all Matson services that are available.
• Canvassing of the market to identify new contacts and business opportunities.
• Regular reporting on developments within the industry and individual accounts.
• Create reports of customer shipping activities, which may include quarterly, monthly, and weekly customer status reports and sales call planning reports.
• Follow-up on price quotes and bookings from customer service and communicate the status to the customer as needed.
• Participate in weekly sales calls.
• Participate in community events and attend charitable functions.
• Facilitate timely collection of various performance reports i.e., Target Account, GAP, Market ID.
• Support Sales Director and Senior Account Executives with reporting needs.
• Perform inside and outside sales calls. Liaison with Customer Service on new customer inquiries.
• Other duties as assigned.

You have these skills:

• Customer Focus - Builds strong customer relationships, internal and external, and delivers solutions.
• Communicates Effectively - Communicate in a variety of settings including one-on-one, small and large groups or among a diverse group of customers or position levels.
• Builds Networks - Effectively builds formal and informal relationships inside and outside of the organization.
• Collaborates - Ability to work with others across the organization and outside of the organization to achieve shared objectives.
• Business Insight - Applying knowledge of the business and the marketplace to advance the organization’s goals.
• Organizational Savvy- Maneuvers comfortably through complex policies and processes and is sensitive to how people function.

And these qualifications:

• Bachelor’s degree or equivalent work experience.
• 3-5 years of sales experience, preferably in Ocean Transportation or logistics, with a heavy emphasis on customer relations management.
• Understanding of the Hawaii and Guam domestic markets.
• Ability to learn Matson’s services and competitive strategies.
• High-level presentation skills.
• Excellent communication skills, both written and verbal.
• Demonstrated follow-through and detail oriented.
• Must be able to obtain and maintain a TWIC card.

Extra credit if you have:

• Experience managing specialized accounts, such as major accounts or special commodities.

Physical Requirements:

• Ability to sit in front of a computer for at least one hour at a time.
• Ability to lift up to 10 pounds occasionally.
• Ability to stand, bend, walk, climb stairs, talk, hear.
• Ability to operate a motor vehicle.

The annual salary range for this position in California is $82,700 - $112,640. The salary offered will depend upon qualifications and other operational considerations.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

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