61 Front Desk Agent Jobs in Kansas, MO
Marquee Hospitality is Hiring a Front Desk Agent Near Kansas, MO
Now taking applicationsfor Front Desk Agent is responsible for providing superior service to all guests by the rules regulations, policies, and procedures set forth by the company and brand.
- Professionally greets, registers, obtains pertinent information, and establishes credit before assigning rooms to guests.
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests promptly.
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Problem-Solving- Identifies and resolves problems promptly. Develops alternative solutions, and uses reason at all times.
- Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service, and assistance. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
- Team Work – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicate with the housekeeping department about room status and availability.
- Organizational Support – Follows policies and procedures.
- Quality - Look for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
- Quantity – Meets productivity standards, completes work promptly, prioritizes and plans work activities, and uses time efficiently.
- Adaptability – Able to deal with frequent change, delays, or unexpected events, changing approaches or methods to best fit a situation.
- Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy of daily deposits. Maintains accurate records including cash logs, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks, and all other logs as required.
- Safety and Security – Observe safety and security procedures; reports potentially unsafe conditions; Use equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of an emergency.
- Initiative - Asks for and offers help when needed.
- Dependability – Follows instructions, responds to management direction; completes tasks on time, or notifies the appropriate person with an alternate plan. Is consistently at work and on time.
- A High School diploma or equivalent is preferred.
- Hospitality and/or customer service experience is preferred.
- The ability to develop an understanding of concepts, practices, pre-established guidelines, and procedures used by the company regarding guest service is necessary.
- Computer skills preferred.
- Physical Demands:
Benefits:
- Employee can use more than 4 hotel stays per year.
- Provides a paid day off for birthday.
- Quarterly celebrations include exciting gift cards or bonus.
- Buddy program for employees so they have a person they can have as a go to.
- Flexible Schedules.
- Employee Receives 5,000 points per month when hotel achieves the 75% recognition.
Job Summary
Full Time
$27k-35k (estimate)
02/05/2024
04/30/2024
marqueehospitality.com
Kansas City, MO
<25
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The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, Problem Solving, Laundry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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