Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.

Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Description

Job Overview

The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

Essential Responsibilities

· Acknowledge and respond appropriately to guest needs and requests.

· Reports as scheduled and in compliance with uniform standards and appearance.

· Comply with the company’s prescribed safety and security policy, procedure and protocol.

· Promote at atmosphere of goodwill and service during all guest interaction.

· May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.

· Effectively sell the hotel through prescribed standards for booking reservations.

· Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts.

· Pre-assign rooms taking consideration of special requests or needs.

· Register guests and collect valid method of payment while maintaining accurate information on registration.

· Prepare and explain charges at time of check out and finalize guest charges.

· Transmits and receives messages to guests and other colleagues.

· Keep an accurate accounting of all cash, credit card and credit transactions.

· May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.

· May deposit guest valuable in hotel safe or safety deposit box.

· Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.

· May assist with valet, shuttling guests, baggage handling due to business demands.

· Other tasks as assigned by the Director of Rooms and Front Desk Manager.

Job Qualifications

Education:

· High school diploma or GED equivalency required.

Experience:

· 6-12 months related experience and or/training preferred.

· Hotel experience preferred.

Interaction/Skill Set:

· Ability to read and understand English fluently and speak clearly.

· Excellent listening and comprehension skills.

· Excellent written and oral communication skills.

· Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Morning shift

Work Location: In person