At Marathon Promotions, we're not just another company. We are a team of community of forward-thinkers, innovators, and trendsetters. Our commitment to excellence drives us to deliver exceptional experiences for our customers. We embrace diversity, value collaboration, and celebrate individuality. We are looking for a Customer Support Representative to join our dynamic team and help us shape the future of customer support for our auto-glass partners.

As a Customer Support Representative, you will be the face and voice of our auto-glass clients, responsible for delivering top-notch customer support that drives new customer acquisition and repeat business. You'll engage directly with our diverse customer base and deliver memorable sales experiences.

Why Join Us:

• Competitive compensation package
• Opportunity for professional growth and development
• A fun and inclusive company culture
• A chance to make a difference and be part of something bigger

Customer Support Representative Responsibilities will include:

• Assisting customers in person with a friendly, approachable demeanor to improve customer satisfaction and increase customer retention
• Building value to our clients services by educating their customers on auto glass options, repairs and replacements
• Comparing and optimizing solutions to meet customer’s needs and documenting all auto glass damage in order to prepare report for the insurance claim
• Keeping in contact with customers over the phone to confirm transactions are completed and installation dates are set
• Training with the upper management team on a daily basis to ensure knowledge of client’s promotions, products, sales, and structure is updated and retained
• Collaborating as a team with fellow Customer Support, Sales, and Leadership members to exceed client’s projected goals

Customer Support Representative Requirements:

• A passion for delivering exceptional customer experiences.
• Excellent communication skills, both written and verbal.
• Tech-savvy with the ability to quickly learn and navigate digital tools and systems.
• Empathy and the ability to understand and relate to the millennial demographic.
• Adaptability and a proactive attitude towards problem-solving.
• Previous customer support experience is a plus but not required.

Marathon Promotions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $42,000.00 - $53,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person