The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 38 hotels and nine residences and 23 exclusive homes in 25 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Strategic Intent

Looking to pursue applicants with experience in the luxury hotel market, preferably in both Leisure and group sales for clients to achieve maximum market share within this segment.

Scope of Position

The candidate is responsible for ensuring the hotel achieves multi-segment revenue goals by proactively targeting current accounts and prospecting new high value accounts in their sales territory while managing expenses to budget. The individual will oversee overall day to day operation, planning, and long-term outlook of this segment.

Duties and Responsibilities

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis and through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Ensure hotel achieves budgeted annual revenues in their territory and segments
• Analyse and evaluate client production and implement sales action plans
• As subject matter expert, contribute towards budgeting process, production analysis and to feedback on market conditions
• Actively solicits new business to steal share from the competitive set and engage in client activities including tradeshows, roadshows, sales calls, events, site inspections entertainment, meet & greet, phone and email solicitation.
• Utilize Delphi system for activity logging and account management, Cvent for RFP management and HMS for hotel inventory / reservations
• Works closely with the Global Sales teams to ensure revenue goals are achieved
• Works with internal departments to ensure clear communication for all VIPs and any special requests are met for in-house guests
• Remain available to hotel colleagues at all times
• Attend meetings as needed including Morning Meeting, Team Huddle, GRC, Resume, VIP Meeting, Revenue Meeting, and Sales & Marketing Monthly Meeting
• Ensure post trip reports and expense reports are submitted in a timely manner
• Provide feedback and market information on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Requirements

Mandatory

• Must have a minimum of 3 years’ experience in luxury hotel environment
• Reading, writing and oral proficiency in the English language
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be able to move throughout the hotel to conduct site inspections
• Must be able to travel on sales trips, roadshows, tradeshows and training
• Must be a self-motivator and motivator of others.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, computer software aptitude and hotel operation knowledge.
• Must be able to relate to all levels of management
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills

Desirable

• Prior experience as a sales manager in a luxury hotel environment
• Reading, writing and oral proficiency in the Spanish language and Portuguese language
• Knowledge of specific hospitality industry applications Delphi, Cvent, HMS and Agency360

Salary Range

$80,000 – 95,000