Description

About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).

About the Role

The Customer Service Representative role requires someone who is great with people, outgoing, detail-oriented, works efficiently and has a think-outside-of-the-box spirit. This position is responsible to work together with other Customer Service Representatives and to build rapport with customers, providing product and service information with proactive thinking.

Position is an onsite position located in City of Industry, CA

What you can do for us:

· Provide customer-facing support and interaction which delivers outstanding service

· Respond to customer inquiries with consistency and quality in adherence to the company's service level agreements (SLA)

· Develop and own a strong understanding of product materials and ordering processes to guide the customer in recommendations and additional products orders

· Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings

· Process account applications and respond to phone inquiries, stock checks, price inquires

· Anticipate, answer and address customers’ needs and provide support when needed

· Work to resolve customer service issues in a timely and thorough manner

· Assist with improving the Customer Service experience by increasing accuracy and efficiencies for the customer

What we can do for you:

· Play a pivotal role in our company’s transformation and growth

· Maintain work/life balance working for wholesale distribution business

· Training and career development opportunities

· 3 weeks paid time off and 7 paid holidays per year

· Relaxed and collaborative work environment

· Up to 6% 401k employer contributions

· Team building company sponsored events

· Employee discount and bi-annual sample sale

Requirements

· High school diploma/GED required; some college studies helpful

· Computer literacy with Microsoft Office software programs

· Minimum of 1-2 years of customer service work experience

· Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types

· Strong communicator in both written and verbal forms

· A desire to provide top tier customer support with capability to provide that level of service

· Ability to work smoothly and collaboratively within a team setting

· Efficiently learn and use complex software to find data in response to customer support inquiries

· Interest in being a problem-solver with critical thinking skills and troubleshooting abilities

· Intelligent, self-motivated, quick thinking and fast learning

· Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment

· Ability to learn and retain extensive knowledge of products and/or services

Physical Requirements:

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job. 

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms. 

· The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. 

· Ability to work in open environment with fluctuating temperatures and standard lighting.

· Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

· Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation

Starting base pay: $19-$20.50/an hour. Exact compensation may vary based on skills, experience, and location.