18 customer service representative Jobs in city of industry, ca
Crosslinks - Ecommerce is Hiring an E-commerce Customer Service Representative Near City of Industry, CA
Job Description
Job description
A fast-growing online retailer is looking for an Ecommerce Customer Service Representative who has at least one year related experience. This position offers significant room for growth, and chance to take on an impressive amount of responsibility.
- Duties & Responsibilities
- Familiar with eBay, Amazon and other marketplaces; has experiences with Channel advisor/Salesforce/Cloud Conversion, CRM etc. and ShipWorks/Shipstation/etc. is a plus.
- Monitor and manage all avenues of communication with customers to maintain a good reputation of the company's brands and enhance the overall customer experience.
- Responsible for customer service related issues: take care of customer emails & phone calls regarding orders, products, etc.; process marketplace cases and return RMA; to maintain good feedback and rating of online accounts; etc.
- Familiar with shipping by UPS USPS and FedEx (Worldship, Stamps.com, etc.), experienced with their policies, claim procedures, etc.
- Perform other duties as assigned.
- Education & Experience
- High school diploma and up, preferred with minimum of one year related eCommerce customer service work experience.
- Advanced written and spoken (English) communication and administrative skills, and with excellent telephone manner. Mandarin/Spanish speaking is a plus.
- Excellent technical skills and proficiency in Microsoft Office: Word, Excel, Outlook, Power Point, etc.
- Exceptional time-management, planning, and administrative skills and has ability to organize and prioritize workload.
- Strong work ethic with an enthusiastic spirit and outgoing character, high degree of energy, detail-oriented character, self-motivation, and flexibility.
- Applicants must be able to work both individually and with an intimate team as well as being comfortable at multi-tasking.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401K
Work Location:
- One location
Pay Frequency:
- Bi weekly
Schedule:
- Monday to Friday
- Day shift
- 8 hour shift
Work Remotely
- No
Job Type: Full-time
Job Type: Full-time
Job Summary
Full Time
$40k-50k (estimate)
05/01/2024
05/20/2024
The following is the career advancement route for E-commerce Customer Service Representative positions, which can be used as a reference in future career path planning. As an E-commerce Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary E-commerce Customer Service Representative. You can explore the career advancement for an E-commerce Customer Service Representative below and select your interested title to get hiring information.
