Company DescriptionWe at Apres Nail is looking for a self-starter with a strong work ethic and craves teamwork. The Customer Service Representative must thrive in a fast paced, active environment and must be comfortable interacting with a large volume of inbound phone/emails. The ideal candidate will be outgoing, demonstrate excellent written and verbal communication skills, critical thinking skills, be able to transmit information clearly and accurately, and actively seek feedback. Most importantly must be able to be a TEAM PLAYER! :)Job Description Respond to customer inquires and concerns in a prompt, courteous, and professional mannerHandle a constant flow of emails/Calls for customer service.Takes direction very well, works independently to finish tasks timely.Ability to keep notes and maintain information on orders based on customer issues with items on spreadsheet (CRM).Provide detailed information about our products and servicesResolve product issues and questions with a friendly and efficient attitudeDevelop and maintain a working knowledge of our new & current products and servicesResponsible for building and maintaining our social media presence via existing accounts with various platforms (i.e. YouTube, Instagram, etc.)Complete special projects & tasks as needed by the companyBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesGeneral miscellaneous clerical work and office upkeepQualificationsAt least 1-2 year's experience with E-Commerce / Online customer service.Having a track record of over-achieving accomplishmentsExcellent communication and writing skills.Ability to multi-task efficiently and be able to follow up on your workProfessional phone and email etiquetteAbility to build rapport with clients & customersAbility to always maintain a positive mindset and professional attitudeBilingual in English & Spanish preferred but not requiredHigh school diploma or equivalent.Additional InformationExperience:Customer Service: at least 1 year (required)Email CommunicationProblem solvingTeam EnvironmentBenefits:Health insuranceWork Location:One locationSchedule:Monday to FridayJob Type: Full-time