Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and ensuring their satisfaction.

Duties:
- Communicate with customers via phone, email, and chat to provide assistance and resolve any issues or concerns
- Perform data entry tasks accurately and efficiently
- Utilize excellent phone etiquette to handle customer inquiries and provide information about products or services
- Upsell products or services to increase sales revenue
- Maintain a high level of product knowledge to effectively address customer inquiries
- Assist customers in English and Spanish, as needed, to ensure effective communication
- Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions
- Collaborate with other team members to resolve complex customer issues

Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English and Spanish
- Strong problem-solving skills with the ability to think quickly on your feet
- Proficient in data entry and computer skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Sales experience or the ability to upsell is a plus
- Bilingual proficiency in other languages is a bonus

At our company, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Comprehensive training program
- Opportunities for career advancement within the company
- A positive work environment that promotes teamwork and collaboration

If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $20.51 - $22.70 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Commute:

• Torrance, CA 90503 (Required)

Ability to Relocate:

• Torrance, CA 90503: Relocate before starting work (Required)

Work Location: Hybrid remote in Torrance, CA 90503