Description

About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).

Job Overview

We are seeking a highly motivated Assistant Showroom Manager with a passion for creating memorable experiences for our design clients. This is an opportunity for those who thrive in a client-centric environment, see themselves as more than a sales professional but also as a true personal advisor. The ideal candidate is someone who can deliver exceptional customer service, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with designers and design-driven retailers.

We value individuals who are eager to contribute their creativity and skill set to the success and reputation of our luxury brand.

Job Responsibilities:

Sales Duties:

• Achieve or exceed monthly and annual established sales goals.
• Report weekly activity. Include volume, requests made, trends, challenges, feedback and opportunities.
• Produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyze and report sales patterns and trends.
• Generate weekly call logs and establish customer list.

Brand Ambassador:

• Educate customers about product design, inspiration, custom options, materials used and capabilities.
• Maintain the striking visual appearance of the showroom by effectively executing merchandise plans and strategies.
• Maintain Company presence in design community through networking, joining organizations, and/or participating in and hosting to-the-trade events.
• Share local press features with management and marketing teams.
• Develop and extend the customer account base through local marketing initiatives.

Customer Service:

• Provide exceptional service to appointments and walk in traffic, building trust and reputation for superior client experiences.
• Ensure an exceptional customer experience through management of all phases of sales transactions from qualifying the potential client, to design consultation, product selection, quote preparation, payment processing, and follow through of delivery and set-up.
• Reflect positively the image and philosophy of the Ardmore Home Design brands.
• Respond promptly to customer requests, liaising with customer service, account managers and the front office to provide quotes, sales orders and resolve queries.
• Advise on natural variances, color and suitability. 

General Duties:

• Learn internal operating system to generate quotes, provide pricing, product availability and information.
• Manage all aspects of the physical store, including coordination and inventory control of floor samples, hang wall art, replenish showroom stock as well as assist clients with purchased items. Some packing, moving and lifting is required.
• Perform additional administrative tasks as needed/required.

Requirements

•  At least 5 years of experience as a Retail Sales Professional preferably in the design or art field
• Knowledge of and relationships with design community
• High end customer service and luxury retail experience
• Ability to work in a fast paced environment and to multitask
• Computer savvy, experienced with Excel, Word, Sage X3 a plus
• Exceptional communicator with strong written and verbal skills
• Proven sales and customer satisfaction record
• Highly organized and able to work in a busy retail environment
• Creative innovator – committed to constant improvement