STATUS:

Non-Exempt, Full-Time 

REPORTS TO:

Account Manager

POSITION SUMMARY

The Project Manager is responsible for managing customer orders from start to finish. They are the key link in communicating with our sales reps/customers for order and shipping questions as well as working closely with our production and logistics departments to ensure that every order is processed and delivered on time. The ability to anticipate problems and plan ahead is essential for success in this position. Please note, this job is a project management-based position that requires the ideal candidate to be a strong multi-tasker who thrives in a fast-paced environment.

RESPONSIBILITIES:

• Responsible for order entry in our ERP system, item set-up, and various other components for each order.
• Coordinate and follow up with other departments from time of receipt to delivery of goods to ensure that all aspects of orders are completed in a timely manner.
• Communicate with team members and outside contractors in a professional and concise manner.
• Track and report order statuses while making sure orders ship without issue.
• Process all incoming POs via EDI.
• Make sure all internal and customer specific processes are being followed. 
• Review vendor manuals and communicate with sales rep to clarify any potential issues in a proactive manner.
• Overall proactive approach to work, taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives.
• Research and resolve chargebacks from customers to prevent future occurrences.

QUALIFICATIONS: 

• Detail oriented, self-motivated, and proactive with strong critical thinking skills.

• At least 2 years of experience managing order flow and projects.
• Ability to follow directions and ask clarifying questions.
• Intermediate to Advanced Excel knowledge.
• Strong organization and time-management skills.
• Experience with ERP systems
• Proficient in Microsoft office
• Effective communication and interpersonal skills
• Ability to work in a fast paced and performance-based environment.

BENEFITS: 

We provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. 

WHO WE ARE: 

Mad Engine is the global leader in consumer products. We create merchandise for anyone and everyone through our full range of private labels, branded and influencer celebrity products. In that same spirit, Mad Engine embraces diversity and strives to create conditions that provide everyone with an equal opportunity to thrive. We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.

• View and type on computer screens for extended periods of time.
• Sit, stand, bend, and lift.
• Occasionally lift items up to 15 pounds.