Job Summary: Responsible for the day-to-day operations of the Branch Parts & Service department to include purchasing management, inventory control, personnel management, and customer issue resolution while leading the team to obtain the highest levels of customer satisfaction and department performance.

Essential Duties:

• Ensure the department’s compliance with all safety and environmental health guidelines.

• Provide guidance, measurement, and oversight of all parts and service transactions.

• Manage WIP daily and coordinate parts orders to end users and service staff to meet department goals through prioritization of work, appropriate scheduling of resources, and customer experience management.

• Manage the planning, hiring, evaluating and development of Branch staff

• Manage Service processes and staff to ensure all service work to be performed in CDK is quoted

• Oversee to completion all Branch level tasks as assigned

• Reviews technical bulletins, product improvement programs and other campaigns to identify affected repairs and assists Technicians in finding service information for equipment and component repairs

• Assist the Director of Ops with the development of accurate annual and longer-range budget/forecast plans

• Other duties as assigned.

Leadership Competencies:

• Technical

o Advanced knowledge of all key operating systems

o Ability to read and interpret documents related to branch operations

o Advanced knowledge of key product systems and components

• Interpersonal

o Ability to develop and maintain healthy relationships with Branch and Company staff

o Conflict resolution

o Effectively communicate in various environments and settings through multiple channels

• Positional

o Create safe, positive work environment for employees.

o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

o Interpretation of a variety of instructions furnished in written, oral, diagram, or schedule form

• Organizational

o Understanding of financial performance inputs and familiarization with financial definitions: GM, OpEx, OpInc & EBITDA

o Understanding of interdepartmental relationships and effectively manage outcomes across departments

o Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Essential Qualifications:

• 2-year technical degree in related field

• Minimum 3 years’ direct industry experience or 5 years in related industry

• Internal applicants: Acceptable level of safety, rework, and productivity in prior roles

Desirable Qualifications:

• B.S.

Key Performance Metrics:

• Recordable Incident Rate

• Revenue, GM%, OpEx, OpInc, EBITDA

• Technician Proficiency

• Parts GM%

• NPS

• Rework %

• Quote Accuracy

ADA Requirements:

• Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks
• Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently
• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Exposure to typical machine shop physical hazards which may include moving mechanical parts
• Travel by air or car occasionally

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)