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** Service Manager**
**Job Category****:** Service **Requisition Number****:** SERVI001961 Showing 1 location **Job Details**
**Description**
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
* Works with Regional Service Manager to identify and execute continuous process improvements
* Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
* Works with customers, sales department, and technicians to schedule all repair, reconditioning, and pre-delivery for the shop.
* Develops quotes for every sales repair and all customer repairs
* Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
* Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
* Reviews work orders for completeness and accuracy prior to customer billing
* Responsible for establishing customer payment on service invoices
* Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
* Ensures all departmental tools, equipment, and vehicles are in good working order
* Coaches and provides regular feedback to technicians using Service Department Reports, tech developmental plan, etc.
* Contributes and supports in customer clinics, field days and related, promotional events
* Participates in the employee review process
* Strives to achieve continued growth by asking for the business
* Delivers the Gooseneck Experience
***In accordance with Federal law and the U.S. Department of Agricultures policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, religion, sex and familial status. (Not all prohibited bases apply to all programs.) To file a complaint of discrimination, write to: USDA, Director, Office of Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call 800-795-3272 (voice) or 202-720-6381 (TDD).***
**Requirements** Experience, Education, Skills and Knowledge:
* 3 years experience in Service Department operations
* Proven experience in managing people is preferred
* Ability to use standard desktop load applications such as Microsoft Office and internet based functions
* Ability to write and speak effectively to individuals and groups
* Familiar with John Deere and competitive products
* Basic understanding of financial principles relative to Service Department operations
* Ability to analyze and interpret internal reports
* Motivated to achieve service department goals
* Ability to work extended hours and weekends
* Excellent customer service skills
* High School Diploma or equivalent experience
**Qualifications**
**Skills**
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Full Time
$85k-115k (estimate)
05/01/2024
05/14/2024
gooseneckimp.com
WILLISTON, ND
50 - 100
1974
LES NESVIG
$200M - $500M
Gooseneck Implement delivers the promise of John Deere genuine value to farmers, ranchers, and equipment operators in North Dakota. Our employees are our greatest asset! We are committed to our number one goal of providing you the highest quality farm equipment and superior product support. We strive to provide the best parts availability, the most responsive service support, and the best product information in the industry. We continue to employ qualified and dedicated people that demonstrate a strong interested in providing you continuous product support during and after the sale. Teamwork, ...training, and integrity describe our employees at all the Gooseneck locations. We are partnering with our customers for today and for the future!
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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.