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Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to provide excellent customer service.
What it’s like to work with us: Our team all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Don’t miss out on this rare opening with us!
If you feel our company culture aligns well with who you are and what you bring to the table, we encourage you to apply! We look forward to hearing from you!
Location: On site in Rancho Cucamonga, CA.
Essential Job functions:
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job function) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary.
· Greet all customers with an engaging personality and provide quality customer service in a professional manner in accordance with our overall guidelines.
· Communicate with customers via phone, email and chat.
· Document all customer activities, resolutions, recommendations, and complaints in our system.
· Build sustainable relationships and trust amongst customers through open and interactive conversations.
· Manage customer complaints with ease and efficiency, provide practical solutions and escalate to necessary departments to ensure prompt resolutions.
· Go the extra mile to engage and support customers.
· Able to thrive in a fast-paced environment and manage multiple tasks simultaneously.
· Computer proficient with fast, accurate typing and data entry skills.
Key Skills:
· Previous Customer service experience
· Proficient with MS Office, data entry, and typing skills.
· Excellent verbal and written communication skills.
· Track record of over-achieving quota
· Ability to multitask, prioritize, and manage time effectively.
· Knowledge of, or previous experience, with jewelry, watches, or manufacturing is a plus.
· Bilingual in Spanish is a plus.
Education & Experience
Highschool diploma or equivalent
2 years minimum in customer service experience.
What awaits you at M&G Jewelers:
On the job training.
Casual dress code.
Additional compensation for special skills, particular: Spanish.
Paid sick time off.
Internal advancement opportunities.
About us: We are a jewelry and watch repair facility, focused on providing the highest caliber service to our partners and clientele. We quickly evolved to becoming the nations largest jewelry and watch repair choice!
Within that, our culture thrives off the motivated and detail-oriented individuals who make up our team, prioritizing quality work and a positive attitude as the standard of operation.
We are an Equal Opportunity Employer
Pay: $17.00 - $20.00 per hour
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Part Time | Full Time
Retail
$36k-45k (estimate)
09/20/2023
04/24/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.