Description

We are looking for a Customer Success Manager to join our high-performing sales organization, working within a global team to provide best-in-class service to our growing client base. You will help us nurture and grow our accounts from initial onboarding through renewal driving product adoption and success. You are a natural problem-solver, looking to insert yourself as a vital business resource for your clients while always looking to expand the Lusha footprint and product stickiness. If you’re process-driven, entrepreneurial, and ready to grow, then this is the role for you.

You will:

• Manage a large portfolio of clients through the entire customer lifecycle
• Deliver an outstanding customer experience, ensuring the maximization of our product value in order to drive customer growth
• Lead post-sale relationships; onboarding, check-ins, basic product support, and guidance
• Monitor and manage the health of your book of business
• Work alongside your counterparts within the Account Management team to map out strategic accounts
• Drive positive net retention and mitigate churn through ongoing support
• Solicit valuable product feedback and feature requests, acting as a conduit to our product and engineering teams

You are:

• Adaptable, comfortable with change, and not afraid to be bold: you know how to perform and contribute through the ebbs and flows of sales at a tech startup
• A nimble, action-oriented professional - Lusha is a high volume and dynamic sales environment, and you’re someone who thrives in an environment where both velocity and quality of service and interaction are critical
• Process-oriented and organized - you’re able to take stock of your account base and prioritize time effectively
• A nurturing entrepreneur - It’s still early in the Lusha journey. With a number of new products and features on the roadmap, you’re excited to solve client issues and pain points through the adoption of new solutions. You aren’t afraid to propose a commercial solution and find ways to increase ARR through renewal or license/credit additions
• An exceptional collaborator - you recognize that collaboration is the key to success. You’ll work regularly with Product, R&D, Marketing in addition to your sales colleagues
• Analytical - at Lusha we measure everything. You’ll analyze our GTM strategy constantly, proposing new and better ways to connect with our customers

Requirements:

• 3 years as Account Manager / Customer Success Manager
• Strong ability to work on high volumes and velocity
• Analytical approach to problem-solving and process improvements
• A strong work ethic, integrity, and desire to succeed
• Experience using a CRM like Salesforce or Hubspot
• High integrity with a collaborative attitude
• Self-starter, results-oriented, process-oriented, and entrepreneurial
• Customer obsessed with a “can do” approach

Hybrid position - requires 2-3 days onsite per week

Why Lusha?

Lusha connects you to your most relevant potential customers by creating products that provide access to meaningful and insightful B2B data. We offer ways to leverage data for better, smarter and faster conversions at every stage of the customer journey. Lusha was named Top 100 G2 Best Software Company and Top 100 Fastest-Growing product in 2020. Based in the center of Tel Aviv and in Boston’s Back Bay, Lusha is a fast-growing startup that offers its 300 employees the opportunity to take an active role in shaping the future of the company. While all of us are dedicated to that mission, we surely know how to have a good time.