33 APPLICATION SUPPORT ANALYST Jobs in Richmond, VA
Lumos is Hiring a Remote APPLICATION SUPPORT ANALYST
The Application Support Analyst role is primarily responsible for providing non-programming support of application systems. The application systems are a combination of internally developed systems and purchased packages.
This support is provided in the following ways:
Duties & Responsibilities
45%
- Works closely with purchased application system vendor support organizations with regard to issues, enhancements, and upgrades
- Acts as liaison between our internal Help Desk, vendor or IT for purchased systems
- Performs analysis to effectively understand, report and address application or process issues
- Works closely with management and vendors to identify and prioritize issues requiring changes to applications
- Work closely with business process team aligning requests to documented business processes and assist the business process team with developing solutions, workarounds or feature requests
- Participates in application enhancements, upgrades, releases, etc identifying areas of change that impact documented business processes.
- Provides direction and support to application developers when processes or application changes require knowledge of or changes to system functionality.
- Works closely with the business to design and execute test scripts resulting from system changes as development progresses through environments.
- Provides hands-on training to application trainers by developing job aids and providing other forms of documentation.
- Makes recommendations for technical changes to applications.
- Create and maintain fields, views, reports, dashboards, work-flows, campaigns and other
- salesforce.com objects and functions.
- Maintain, enhance and create declarative workflows, functions and configurations within the Salesforce.com environment.
- Create and/or respond to ad hoc reporting requests as needed
- Evaluate new releases of Salesforce to determine functionality requirements and provide
- detailed information on how changes will apply to affected departments/users.
- Bachelor’s degree in an Engineering, Computer Science preferred.Education:
- 3 years of experience in application support with a preference for those who have experience providing support in a salesforce centered environment (Sales Cloud, Support Cloud, Field Service Lightning, Comms Cloud (Vlocity), Experience Cloud. Would be nice if have experience with GoTransverse (Billing), VC4 (Inventory Management), Symphonica (Provisioning) or 3-GIS (Geospatial Engineering) platforms. Experience:
- Strong interpersonal skills with ability to communicate professionally and respectfully with cross-functional teams. Excellent organizational and time management skills. Strong analytical skills that allow candidate to make technical, quantitative and qualitative decisions as well as manage risk and business processes. Flexible in the face of complex, shifting prioritiesKey Competencies:
- Strong customer service and problem-solving skills, including demonstrated ability to analyze issues and to work effectively with cross-functional groups to craft solutions • 1-2 years of experience working with various SDLC methodologies such as Waterfall Agile (Scrum and Kanban); experienced in the use of standard agile tools. • Demonstrate ability to learn new technologies quickly • Familiarity with IT tools (i.e., IT FreshService, JIRA Software, JIRA Confluence, etc.) • Familiarity with collaboration tools (i.e., Teams, Zoom, Lucid, etc.) • Familiarity with Saleforce.com - Understanding of Objects (Standard and Custom), navigating between Classic and Lightning modes, and researching issues related to APEX triggers and classes, as well as understanding how to research issues using flows, process builder, workflows, metadata, and data models, etc.Qualifications:
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays / Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
Job Summary
Full Time
$70k-91k (estimate)
03/13/2024
05/27/2024
lumos.com
Santa Monica, CA
<25
Related Companies
The job skills required for APPLICATION SUPPORT ANALYST include Application Support, Customer Service, Analysis, Problem Solving, Help Desk, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be an APPLICATION SUPPORT ANALYST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by APPLICATION SUPPORT ANALYST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for APPLICATION SUPPORT ANALYST positions, which can be used as a reference in future career path planning. As an APPLICATION SUPPORT ANALYST, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary APPLICATION SUPPORT ANALYST. You can explore the career advancement for an APPLICATION SUPPORT ANALYST below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
03/20/2022: Pittsfield, MA
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
01/21/2022: Spokane, WA
Application support analysts provide customer service to users of applications on smartphones and computers.
01/24/2022: Juneau, AK
These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
02/15/2022: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
03/11/2022: Omaha, NE
Step 3: View the best colleges and universities for Application Support Analyst.
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