26 Application Support Analyst Jobs in Richmond, VA
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GRTC Transit System is Hiring an Application Support Analyst Near Richmond, VA
- Interact regularly with stakeholders to maintain a current understanding of the business processes and objectives of the Finance and Procurement division generally and the Accounting, Budget, and Financial Controls, Human Resources, Contracts, and Procurement departments, along with their internal customers who heavily use the ERP system.
- Examine the current technologies, interfaces, and capacities of the ERP system to determine where they can be enhanced or modified to help the business run more effectively.
- Act as the primary critical contact point for ERP system issues, fostering communication, information exchange, and understanding between the broader IT department, the Finance & Procurement department, and their internal business customers.
- Serve as primary subject matter expert (SME) for the Business ERP system infrastructure, including the Financials (FIN) module, the Human Capital Management (HCM) module, the Project Portfolio Management (PPM) module, and the Supply Chain Management (SCM) module as well as integrations with other feeder systems like Operations & Maintenance’s Enterprise Asset Management (EAM) system.
- Administer the ERP system, onboarding new users and offboarding departing employees.
- Implement new ERP integrations with other agency systems as needed.
- Troubleshoot issues with the above systems, focusing on resolving incidents without violating cybersecurity or regulatory requirements.
- Anticipate potential issues with the ERP system and integrations and address them proactively, identify and recommend possible changes and improvements to improve business performance and user experience.
- Train other members of the Support Team on the ERP system and integrations so that they can act as backup support and cross-train on other business applications sufficiently to serve as a secondary SME and backup support for those systems.
- Stakeholder and relationship management concepts and techniques.
- Microsoft Dynamics GP application experience
- Oracle Fusion Application database experience.
- Business process and business logic design in business ERP systems.
- Interfacing and integrating Business ERP applications with other business and enterprise applications for data import and export.
- Process automation via scripting.
- Microsoft Visio and SharePoint are desirable.
- Requirements gathering concepts, techniques, and tools desirable.
- Advanced scripting using PHP, Python, Perl, or R is desirable.
- ITIL Foundation (v3 or v4) desirable.
Job Summary
Full Time
Retail
$63k-86k (estimate)
04/10/2024
05/07/2024
ridegrtc.com
RICHMOND, VA
200 - 500
1860
Private
$10M - $50M
Retail
Related Companies
About GRTC Transit System
GRTC Transit Systems is a public service company that operates an urban-suburban bus line in Virginia.
The job skills required for Application Support Analyst include Application Support, Computer Science, Accounting, ERP, Oracle, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
03/20/2022: Pittsfield, MA
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
01/21/2022: Spokane, WA
Application support analysts provide customer service to users of applications on smartphones and computers.
01/24/2022: Juneau, AK
These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
02/15/2022: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
03/11/2022: Omaha, NE
Step 3: View the best colleges and universities for Application Support Analyst.
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