This is on site

Must be a USC/GC holder

No vendors/3rd party

SOFT's client located in Richmond, VA is looking for a Desktop Support Analyst for a long term contract assignment.
Qualifications:
Provides support for technical devices, networks, servers, and related software/applications. Supports incident management for multi-platform environments that require procedural disciplines and applicable technical disciplines. Performs line-of-business production support tasks including quickly identifying and deploying appropriate management and technical support resources required for a wide variety of customer applications and operational problem events.

• Strong attention to detail
• Strong oral and written communication, ability to interact on required information and concepts with people at all levels of the organization. Ability to translate highly technical information into non-technical terms for end-users
• Excellent computer skills including Microsoft Office along with various other software applications as needed for the role
• Proficient ability to install, configure, troubleshoot and monitor various devices, hardware, and software applications
• Thorough knowledge of field and industry practices
• Position requires continuous visual concentration and manual dexterity to operate PC
• Requires regular sitting and standing/walking
• Continuous lifting and carrying, pushing, and pulling of up to forty pounds; occasional lifting and carrying of up to one hundred pounds
• May require extended work hours and/or schedule flexibility as unexpected situations and/or workflow dictate
• Occasional domestic travel including overnight stays may be necessary• 3 to 5 years of relevant work experience

• HS diploma required; Associate’s degree preferred

Responsibilities:

• Provides support for devices, hardware, and software/ applications ; works with department and customers to resolve and troubleshoot moderately complex technical issues
• Participates in problem analysis and root cause analysis
• Assists with relocation of PCs, surplus equipment and disposal activities; may maintain asset inventory
• Verifies authority using various tools, and administering access to securely perform support tasks
• Proactively addresses customer connectivity and availability interruptions
• Provides essential communication support during IT incidents or operational problems
• May participate in special project teams to address end-user computing needs and technical integration

Job Types: Full-time, Contract

Pay: $1.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• ability to install, configure, troubleshoot: 5 years (Required)
• Pixi and Ghost imaging: 5 years (Required)

Work Location: In person