Title: AV/Desktop Tech Support Analyst

Location: Richmond, VA 23219 (100% Onsite)

Duration: 6 Months Contract (with a possible extension)

Job Description:

• 100% ONSITE daily M-F 8 - 5pm and needs local Richmond, VA
• The candidate must possess a valid driver’s license and have a clean driving record
• The candidate must bear expenses on their own, no reimbursement will be provided by the agency.
• As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards.
• You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required.

The IT AV/Desktop Support Technician position entails:

• Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
• Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
• Performs video camera, live stream and audio recordings.
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
• Sets up and operates audio systems for live events and ceremonies, and assists video production.
• Conducts site surveys to establish AV/VTC equipment customer requirements.
• Sets up and installs permanently installed conference room displays and video conferencing equipment.
• Perform administrative tasks such as inventory tracking, checklists, forms, etc.
• Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers.
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
• Job requires some travel and overnight stays.