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FedTec Overview:
FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
About the Opportunity:
FedTec is looking for a Desktop Support Analyst to join their team. This pivotal role requires a candidate with exceptional customer service skills and the ability to handle challenging situations with professionalism and integrity. The successful candidate will be able to work independently, identifying and resolving network, server, desktop, and application admin issues efficiently. They will be adept at assisting business clients with applications, connectivity, training, and problem-solving, while effectively communicating technical information to non-technical personnel.
Position: Desktop Support Analyst
Work Location: Richmond, VA
Client: Virginia Housing Department Authority
Primary Responsibilities
Works closely with Service Central team and the Lead Desktop Support Analyst Operational:
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Performs preventative maintenance, including checking and cleaning of endpoints such as workstations, printers, IP Phones, and peripherals.
Tests fixes to ensure the problem has been adequately resolved.
Performs post-resolution follow-ups to help requests.
Troubleshoots and repairs conference rooms phones, projectors, sound, cables, and wall plates.
Uses remote support tools to assist users with problems and to remotely update software.
Installs and configures new IT equipment pertinent to endpoints such as laptops, printers, and IP phones.
If unable to correct the cause of a processing error or failure, provides proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution.
Projects:
Laptop Refresh
Mobile Device Refresh
Printer Refresh
Knowledge/Skill Requirement
Outstanding customer services skills and the ability to handle the most difficult situation professionally, skills such as listening skills, integrity, positive attitude, ability to make decisions, and patience are essential.
Administrative skills include composing emails, keyboarding, and administrative reporting tasks.
Ability to work independently to identify and resolve network, server, desktop, and application admin issues.
Ability to assist business clients with applications, connectivity, training, and problem-solving.
Ability to communicate technical information to non-technical personnel.
Knowledge of computer and/or network security systems, applications, procedures, and techniques. Outstanding skills in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.
Experience or knowledge in desktop operating systems such as Windows, Mac OS, Linux.
Basic hardware and software troubleshooting, installation, and repair.
Microsoft Office
E-mail client configuration (Outlook, mobile devices)
Networking (basic knowledge of switches, firewalls, VPN clients, wireless networking)
Basic experience or knowledge with Windows Server Active Directory, DNS, DHCP
Basic experience or knowledge of VOIP
Work Schedule: 8:30 am - 5:00 pm
When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.
Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:
At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.
Full Time
$51k-63k (estimate)
05/18/2024
06/07/2024
The job skills required for Desktop Support Analyst include Customer Service, Problem Solving, Operating System, Networking, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.