42 Customer Service Representative Jobs in Scranton, PA
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Loop internet is Hiring a Customer Service Representative Near Scranton, PA
About Us:
Loop Internet is a thriving local business in Wilkes-Barre and Scranton. As we continue to grow and expand our operations, we are looking for a dedicated and friendly individual to join our team as a Customer Service Representative.
Job Description:
As a Customer Service Representative at Loop Internet, you will be an integral part of our small but passionate team. Your role will involve providing excellent customer service, handling inquiries, and ensuring our customers have a positive experience with our products/services.
\nResponsibilities
- Respond promptly to customer inquiries through phone calls, emails, and online tickets, addressing issues related to internet services, billing, and technical support.
- Assist customers in navigating our website and online portals, helping them with account management, service upgrades, and troubleshooting common internet connectivity problems.
- Collaborate with the sales and operations team to ensure a seamless customer experience.
- Collaborate with the technical support team to escalate and resolve more complex internet service issues effectively.
- Process customer orders for new internet connections, upgrades, and cancellations, ensuring accuracy in billing and account information.
- Maintain a friendly and helpful demeanor, creating a welcoming atmosphere for customers.
- Stay informed about our products and services to provide accurate information to customers.
- Proactively communicate with customers about planned maintenance, service outages, and any relevant updates to ensure transparency and customer satisfaction in the event of disruptions.
- Excellent interpersonal and communication skills.
- Previous experience in customer service or a related field is a plus, but not required.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced and evolving environment.
- Basic computer skills and a willingness to learn our internal systems.
- A positive attitude and a genuine desire to help customers.
- Weekend and second shift hours may be requested.
- Competitive hourly wage
- Opportunities for growth within the company
- 401K
- Health Insurance
- Employee discounts on company products/services
Job Summary
Full Time
$30k-38k (estimate)
02/17/2024
05/31/2024
nepafiber.com
Wilkes Barre, PA
<25
Related Companies
The job skills required for Customer Service Representative include Customer Service, Products and Services, Customer Satisfaction, Attention to Detail, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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