Responsibilities :

• Handle a high volume of incoming calls from patients seeking to place orders or make changes to their profiles.
• Manage calls in a professional and courteous manner, ensuring customer satisfaction.
• Utilize upselling techniques to recommend additional products based on patients' needs.
• Be proficient in handling multiple screens and navigating various software platforms simultaneously.
• Conduct follow-up calls before shipments to confirm orders and address any changes or concerns.

Requirements :

• Prior experience in DME intake or related field is a must.
• Knowledge and familiarity with catheters and ostomy products preferred.
• Tech-savvy individual capable of navigating various software platforms efficiently.
• Previous experience in a call center or customer service representative (CSR) role, preferably in a remote setting.
• Ability to work independently and as part of a remote team.
• Must be able to report to the main office in Coral Springs, FL, on a quarterly basis.
• Potential for permanent position for the right candidate.

If you meet the above qualifications and are passionate about providing exceptional customer service in the DME industry, we encourage you to apply for this exciting opportunity.

Join our team and make a difference in the lives of our patients!

Last updated : 2024-04-29