Job Function Summary: To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto company services, and repeat order opportunities in a courteous and professional manner. Identify the reason(s) for the initial request and utilize the systems to document and route call for follow up. When applicable at the point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in company systems (Noble and Brightree) Major Areas of Accountability:• Process leads from external departments to complete the necessary follow-up and product offerings• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead• Research and resolve issues regarding a customer’s order; communicating the outcome to the customer when appropriate• Complete and/or update all pertinent records in Noble PreQ and Noble Direct using Corporate Compliance Guidelines• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties• Exceed Quality and Quantity Performance Standards• Demonstrate proficiency and knowledge of the company’s product offerings.• Establish and maintain effective working relationships with customers and/or co-workers• Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems.• Answer Community Voice Mail• Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.• Available and flexible in scheduling to meet the changing business requirements of the position (includes possibly working nights and weekend)• Responsible for following good housekeeping and quality procedures• Follows and observes all safety practices• Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures• Additional duties required as directed by departmental management teamBasic Qualifications:• High school diploma or equivalent.• Minimum of one-year experience in a contact center.• English/Spanish bilingual preferred.• Willingness to engage in telephone direct sales. • Ability to take initiative and work independently. Preferred Skillsets:• Ability to interpret instructions and guidelines in order to make decisions and take necessary actions.• Ability to follow complex instructions and guidelines to specific problems arising in the work area. • Ability to navigate between different computer systems. • Ability to apply instructions and/or guidelines as appropriate in the performance of duties. • Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines. • Ability to communicate effectively (verbal and written). • Ability to determine work priorities.• Ability to work on one’s own initiative to achieve established goals and objectives