Job Description
Livingood’s Appliance, Savannah’s largest independent home appliance store, is seeking a skilled, experienced, and reliable Customer Service Manager for our Service Department. We are looking for someone with strong supervisory and communication skills, who takes pride in their work, and has good attention to detail. The ability to multi-task in a fast-paced environment is a must.

Responsibilities:

• Supervises the customer service team and oversees their initial and periodic training.
• Manages the needs of customers and ensures customer satisfaction.
• Responds to customer queries or concerns.
• Uses software to schedule service on customer's home appliances. Familiarity with the local area is desirable.
• Filing of completed service tickets.
• Other duties as assigned.

Qualifications:

• Previous customer service supervisory or management experience
• High level of ownership, accountability and initiative
• Excellent communication (including strong telephone etiquette), interpersonal and analytical skills
• Ability to demonstrate good judgement when handling customer concerns
• Prioritize multiple tasks in a fast-paced environment
• Ability to develop relationships with customers and colleagues
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Must be reliable, with excellent attendance
• Computer and technology competency

This position offers many outstanding benefits including company health, dental, and vision insurance, paid holidays, paid time off, 401k and much more.

Livingood’s Appliance is locally owned and operated, celebrating over 40 years of providing customers in the Georgia and South Carolina areas the best appliance value and the highest level of customer service. If you are looking for a great company to grow your career with, please apply today by submitting your resume through this site, or in person at 126 Westside Blvd, Pooler, GA 31322.

Notice to applicants: We are committed to protecting the safety, health and well being of all employees and other individuals in our workplace. We have established a drug-free workplace program that balances our respect for individuals with the need to maintain an alcohol and drug-free environment.

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How soon are you able to start if selected for the job?
• What is your desired salary range?

Experience:

• Scheduling: 1 year (Preferred)
• Customer Service Management: 2 years (Preferred)
• Customer Service: 5 years (Preferred)

Work Location: In person