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Job Summary:
First level of Help Desk support responsible for providing troubleshooting assistance and support related to specific software and peripherals in support of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world. Logs inquiries and responds to basic queries, runs diagnostic tests, isolates problems, determines solutions and/or fix needed to resolve the issue on simple issues.
When possible implements the solution, guides the caller to how to implement the solution and resolves customer service issues. Escalate more complex problems to more experienced staff and/or Supervisor or Manager. This position is part of a team of Help Desk professionals supporting software solutions and 3rd party delivery service to stores.
Key Responsibilities:
Work Schedule:
Monday-Thursday 11:00am-9:00pm
Occasional weekend shifts
Minimum Skills, Knowledge and Abilities:
Preferred Skills, Knowledge and Abilities:
Work Environment:
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
Experience level:
Schedule:
Work Location: Hybrid remote in Detroit, MI 48201
Full Time
Restaurants & Catering Services
$60k-76k (estimate)
04/13/2024
08/10/2024
acespizza.com
ABINGDON, VA
100 - 200
1996
$5M - $10M
Restaurants & Catering Services
The job skills required for Help Desk Representative include Help Desk, Troubleshooting, Customer Service, Problem Solving, Help Desk Support, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Representative positions, which can be used as a reference in future career path planning. As a Help Desk Representative, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Representative. You can explore the career advancement for a Help Desk Representative below and select your interested title to get hiring information.