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Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!
We're looking for a Director, Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. A natural leader, this role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will apply your breadth of your experience to unblock product, content and system designers and enable them to deliver high quality design, at scale.
What you'll be doing:

• Elevates the craft and quality of the designers in the organizations through at-scale methods.
• Ensures teams have everything they need to work effectively, including tools, skill-training, and process documentation.
• Interacting as an equal party to senior leaders in Product and Engineering. Implement or drive required changes needed for teams to be operating efficiently.
• Fosters collaboration between multiple Design systems with a focus on the healthy evolution, contribution model and documentation of the systems.
• Standardize designer tooling; Identifies and negotiates new tooling contracts.
• Creates and maintains automated reports, dashboards about the design team and the impact they have to the business.
• Drives the engagement and culture of the team through knowledge sharing, workshops with efficacy and formal communication. Coordinates cross-user type info-sessions.
• Develops trust across the entire organization, and can leverage relationships in the industry to benefit the team. Builds and connects cross-functional teams.
• Manage teams that deliver at scale (content, services).

What you need to bring:

• At least 7 years of practical experience influencing a design culture of excellence across geographies (2-3 time zones) managing operations for mid-large scale design teams (50 population).
• Minimum 4 years of industry experience in a people management role on a Design team. Enterprise experience is a must.
• An acute self-awareness and deep empathy - for both the customer and your team's goals.
• A tenured, evolutionary perspective on design methodologies at scale, for business impact in partnership with cross-functional stakeholders in eng and product
• Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design
• Experience moderating workshops inclusive of mix-level audiences: Executives, product managers, and engineers to understand why user-centered approaches help deliver stronger solutions.
• Excellent communication and presentation. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don't just care about "how it looks," or "what we should design," but "why are we designing this at all?"
• Expertise in delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook).

What's in it for you?:
Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that's creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that'll keep you happy & healthy:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning
• Volunteer day

#LI-DS1
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montral, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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