There is an exciting opportunity to join the Level Seattle team as a Guest Services Manager. The Guest Services Manager oversees all front office operations for the hotel and residential desks, while partnering with accounting, sales, and engineering to ensure the highest level of employee and guest satisfaction is achieved.

Perks & Benefits:

• 3 weeks PTO 
• Annual education allowance of up to $1,000 
• Referral program 
• Commuting Support 
• Residential housing discount after 1 year of continuous employment 
• Friends and family rates for our Hotel Properties throughout the company

What Will You Do?

The essential functions include, but are not limited to the following:

• Serves as direct support for the Front Desk Manager.
• Provides supervisor support to guest reception.
• Shows Initiative, provides problem solving, staff training, and team leading.
• Responsible for consistently offering professional, friendly, and engaging service.
• Monitors and updates guest accounts.
• Communicates through pre-shift briefs, emails, departmental meetings.
• Communicates guests or resident facility events and/or repairs.
• Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members.
• Reviews arrival, departures and VIPs, including room allocations, amenities and special requests.
• Integrates and trains new and tenured employees, providing support for skills development.
• Follows and enforces departmental policies, procedures, and service standards.
• Ensures that the Front of House and Back of House remains clean and organized.
• Assists FOM with rent collection, and incidental fees.

What You Bring.

• High School Diploma or GED
• Two year of college or equivalent work experience preferred
• Three years of related experience at a Hotel preferred.
• Able to exchange non-routine information using tact and persuasion as appropriate
• Excellent oral and written communication skills
• Strong customer service skills
• Working knowledge and proficiency in Microsoft Excel, Word, and Outlook
• Solid organization and time management abilities preferred
• Must be self-motivated, creative, and resourceful
• Previous Yardi Experience or similar platform preferred

About the company:

LEVEL

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and soon-to-be, Seattle.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.