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Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.
The Director of Guest Experience is responsible for overseeing and leading the Valet, Bell Desk, Concierge, Retail leases and 12th Floor Business Offices at the Fairmont Olympic Hotel. This role is pivotal in ensuring exceptional guest service and satisfaction throughout the guest journey. The Director of Guest Experience will develop and implement strategies to enhance the guest experience, drive revenue, and maximize operational efficiency within these Guest Services departments. They will maintain the highest standards and quality of services in Guest Service operation to meet and exceed guests’ expectation/VOG Hotel target.
What is in it for you:
Key Responsibilities:
Physical Aspects of Position (include but are not limited to):
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Full Time
$39k-62k (estimate)
04/17/2024
06/16/2024
The job skills required for Director of Guest Services include Guest Service, Customer Service, Front Office, Leadership, Housekeeping, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Guest Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Guest Services. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Guest Services positions, which can be used as a reference in future career path planning. As a Director of Guest Services, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Guest Services. You can explore the career advancement for a Director of Guest Services below and select your interested title to get hiring information.