The Director of Guest Experience is a strategic, guest-centric leader responsible for orchestrating a seamless and elevated end-to-end guest journey. With a holistic perspective on the guest stay, this role anticipates individual needs, ensures exceptional service delivery through operational teams, and provides oversight of guest issue resolution and service recovery. The Director leads the Guest Experience and Guest Recognition teams—including ...
| Full Time | Schedule: Monday-Friday 8:00am-4:30pm (Please note: schedule may vary based on business demands.) |. Weekly Earned Wage Access is an option for this position. Job Purpose or Objective(s). The Director of Guest Experience is responsible for leading efforts to enhance service standards, guest satisfaction, and brand alignment across all Choctaw Nation properties. This role champions the guest experience vision, implements feedback-dri...
The Director of Guest Experience is a big-picture thinker who takes various elements of the guest stay and ties them together into a seamless guest stay. With a holistic view of the experience, this role understands individual guest needs and helps meet and exceed them through the operational teams while also keeping oversight of guest issues and recovery. The Director of Guest Experience oversees the Guest Experience & Guest Recognition teams (i...
Compensation Type. Yearly. Highgate Hotels. Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value...
