The Director of Guest Experience is a strategic, guest-centric leader responsible for orchestrating a seamless and elevated end-to-end guest journey. With a holistic perspective on the guest stay, this role anticipates individual needs, ensures exceptional service delivery through operational teams, and provides oversight of guest issue resolution and service recovery. The Director leads the Guest Experience and Guest Recognition teams—including ...
Job Summary. The Director of Sales and Marketing (DOSM) is responsible for identifying and engaging both leisure and group clients with confidence and professionalism. This onsite role develops and executes the hotel’s sales and marketing strategies, secures new business, nurtures existing relationships, and ensures maximum profitability and guest satisfaction. The DOSM will sell guest rooms, catering services, and event spaces through proactive ...
