Are you a leader passionate about elevating the customer experience at our extended stay hotel? We are looking for a Guest Service Supervisor to join our Level Hotel in Seattle! The Guest Services supervisor primary function is to assist the Guest Services Manager with the daily operations of the Front of House. The Supervisor is responsible for supervising all Guest Service Agents and assisting in managing guest or resident complaints as the manager on duty.

Perks and Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Free Onsite Parking or Commuting Support 
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What Will You Do?

• Serves as direct support for the Guest Services Manager.
• Provides supervisor support to guest reception.
• Shows Initiative, provides problem solving, staff training, and team leading.
• Responsible for consistently offering professional, friendly, and engaging service.
• Monitors and updates guest accounts.
• Communicates through pre-shift briefs, emails, departmental meetings.
• Communicates guests or resident facility events and/or repairs.
• Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members.
• Reviews arrival, departures and VIPs, including room allocations, amenities and special requests.
• Integrates and trains new and tenured employees, providing support for skills development.
• Follows and enforces departmental policies, procedures, and service standards.
• Ensures that the Front of House and Back of House remains clean and organized.
• Assists FOM with rent collection, and incidental fees.

What You Bring? 

• High School Diploma or GED.
• 2 years of college or equivalent work experience preferred.
• 3 years of related experience at a Hotel preferred.
• Able to exchange non-routine information using tact and persuasion as appropriate.
• Excellent oral and written communication skills.
• Strong customer service skills
• Working knowledge and proficiency in Microsoft Excel, Word, and Outlook.
• Solid organization and time management abilities preferred.
• Must be self-motivated, creative, and resourceful.
• Previous Yardi Experience or similar platform preferred.

About the Company: 

LEVEL

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle. 

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.