There is an exciting opportunity to join the Level Seattle team as an Assistant Front Office Manager. The Assistant Front Office Manager all front office operations for the hotel and residential desks, while partnering with accounting, sales, and engineering to ensure the highest level of employee and guest satisfaction is achieved.

About the company:

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and soon-to-be, Seattle.

Essential Duties and Responsibilities

• Supervises the front office and housekeeping teams to ensure that they are adhering to all property procedures, regulations, and standards, while striving towards total guest satisfaction.
• Ensures smooth, efficient, and professional operation of all front office operations.
• Ensures that all procedures and policies are in place and followed.
• Recruits, onboards, and coaches the team to ensure the highest level of guest satisfaction.
• Ensures smooth check-in and check-out of all guests through proper handling of guest accounts.
• Owns any guest requests and problems and satisfies their needs within acceptable guidelines.
• Performs all front desk functions when needed.
• Leads by example - provides gracious and aggressive hospitality towards all customers.
• Adheres to all policies, procedures, and standards.
• Assists all associates with questions and or problems which might occur.
• Supports the front desk during peak hours to ensure efficient and smooth service is provided to all guests.
• Creates a productive and positive atmosphere; has a professional relationship with all associates and other departments.
• Empowers all associates to provide outstanding service by using their empowerment guidelines.
• Audits all work for accuracy and consistency on a regular basis.
• Coaches and counsels’ staff when appropriate.
• Completes work or special projects as assigned and makes sure due dates are met.
• Works together with staff on the same level; trains and retrains on aggressive hospitality skills, technical skills and communication skills.
• Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled.
• Develops a thorough knowledge of products - property rooms, type of rooms, amenities, services of property, brand standards etc.
• Develops knowledge of frequent guests and their special requests and needs.
• Carries out, within capability, all reasonable requests by management
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or GED required.
• Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
• The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
• A minimum of 5 years of hotel leadership experience is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• A proven track record of being able to lead a team and to multitask.
• Flexibility and a willingness to work beyond scheduled hours, including on weekends.
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.