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Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position SummaryTheRadisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for looking for an energetic individual to ourFront Officeteam as a Front Office Supervisor.
Our exciting and fast paced hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.
PAY DETAILS:
Hourly Wage of$19.71-24.50
Key Responsibilities
Receives and processes incoming guests
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions
Keeps current on hotel accommodations, services and local attractions
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Records resolutions to guest complaints on the "Make it Right" log
Works with other departments as appropriate to arrange for services requested by the guest
Stays current with developments in the hotel by reviewing and updating the communication log
Prepares end of shift summaries and communications for management and other shifts
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
Makes reservations in accordance with hotel's yield management practices
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
May be responsible for answering and fielding all calls to the hotel, both internal and external
Identifies and records special billing instructions and notifies Accounting
Obtains appropriate approvals and signatures for guest transactions
Follows hotel policy on cash banks
Maintains confidentiality of guest information
Supervises Front Office Operation and Employees
Assists Management in scheduling, training and evaluating front office employees
Provides on-going feedback and guidance to front office employees
Monitors front office processes and suggests improvements to management
Serves as model of exemplary customer service for other front office employees
Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting
Completes detailed shift reports
Pro-actively prepares for hotel events to provide great customer service
Stocks and replenishes front office tools and materials
Develops and implements strategies and practices which support employee engagement
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests
Requirements
Minimum two years in hotel front desk position required
Previous management experience required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
High school diploma or GED required, bachelor degree preferred
Strong organizational skills, critical thinking skills, problem solver
Strong computer systems skills including; reservations and reporting systems
Strong Microsoft Office suite and reporting system skills
Must work well in stressful, high pressure situations
Must be able to accurately follow verbal and written instructions and communicate effectively
Works well independently or as part of a team
Strong attention to detail
Strong mathematical and organizational skills required
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.Full Time
Accommodations
$58k-77k (estimate)
06/10/2023
05/30/2024
radissonhotelgroup.com
PROVIDENCE, RI
15,000 - 50,000
2016
CARL RODRIGUES
$1B - $3B
Accommodations
The job skills required for Front Office Supervisor include Front Office, Guest Service, Customer Service, Scheduling, Accounting, Front Office Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
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Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
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Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
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The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Step 3: View the best colleges and universities for Front Office Supervisor.