Start date: March 1st, 2023

Job Summary

Seattle Integrative Oncology is seeking an energetic, service-oriented professional who has a passion for patient care. As the Front Office Coordinator, you will be expected to fulfill many of the essential day-to-day clerical tasks required to keep a medical practice running smoothly. Primary responsibilities include patient scheduling and registration, appointment check-in/check-out, answering and managing telephone inquiries, collecting patient payments, processing medical records requests, and performing a range of other front desk activities in support of our patients and staff. At all times you will be expected to be a fully engaged member of the SIO care team as demonstrated by a commitment to outstanding customer service and compassion for patients and their families.

While the initial focus of this position is related to front office work, you will have the opportunity to participate in more advanced administrative and operational roles as the clinic continues to grow. Starting pay will be based on several factors, including but not limited to job-related experience, knowledge, and skills. Hours will be part-time to begin, but it is highly likely this will change to full-time in the near future. In addition to a competitive wage, we offer a range of employee benefits and the opportunity to work in a fun, inclusive environment with a physician and management team fully vested in the success, growth, and happiness of all staff.

Responsibilities and Duties

• Answer calls for the SIO practitioners and communicate relevant information to practitioners and management.
• Schedule appointments and provide reminder calls for SIO patients.
• Provide front desk reception support.
• Request and maintain patient medical, insurance, and demographic records.
• Explain SIO services and their potential benefits to callers and in-person inquiries as defined in by SIO providers.
• Explain insurance/billing/payment practices, as well as applicable referral protocols.
• Request extension of benefits through patient insurance carriers. Request initial authorization for benefits when applicable, such as acupuncture, as well as prescription for services as required for oncology massage, etc.
• Coordinate and assist with scheduling meetings between SIO practitioners and outside practitioners/referring providers.
• Coordinate clinic events related to complementary medicine for patients, caregivers, and the general community.
• Participate in continuing education opportunities that expand personal and program knowledge of holistic medicine practices and trends; this may include, but is not limited to marketing, billing, or coding and/or management practices.

Qualifications and Skills

Education:

• Required: AA degree in Business Administration or similar field
• Preferred: Bachelor degree; two years of customer service/clerical experience in a healthcare setting.

Experience: Required: Three years of customer service/clerical experience in a healthcare setting. Preferred: Leadership experience in a healthcare organization and/or background as a staff lead or supervisor. License/Registration/Certifications: Required: N/A

• Preferred: Experience working in an integrative/holistic medicine setting and/or naturopathic medicine office.

Knowledge, Skills, and Abilities: Required: Computer spreadsheet or database skills. Familiarity with basic marketing concepts. Excellent oral, written, and telephonie communication skills. The ability to communicate effectively with outside medical facilities, providers, clinic employees, patients, and family members. Proficiency in Microsoft Office to include PowerPoint, EXCEL, Outlook, Word, and Publisher. Basic accounting skills relative to the oversight of our supplement dispensary.

• Previous experience or training with Athenahealth and/or other electronic healthcare systems; understanding of insurance plans and third-party payer requirements; basic knowledge of medical terminology

Benefit options may include: Paid holidays; specific through the year and depending somewhat on what day of the week they may fall

• Paid sick days and vacation time which will be accrued as hours are worked. Collectively this is expressed as “personal time off” (PTO) and is always subject to approval, albeit we try to be as flexible as possible.
• Health insurance
• Vision and dental insurance are optional that may be added to the health insurance plan
• Short and long term disability insurance
• Ongoing professional development - e.g., time and fees paid for work-related educational opportunities, such as seminars, classes, workshops, etc.
• Flexible work time with opportunities for ~25-50% telework
• Discounted dietary supplements available at cost, which is typically half the retail price

Job Types: Full-time, Part-time

Pay: $20.50 - $26.50 per hour

Expected hours: 25 – 32 per week

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Healthcare setting:

• Clinic
• Private practice
• Telehealth

Medical specialties:

• Holistic Medicine
• Oncology

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Hybrid remote in Seattle, WA 98102