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Customer care representative
Lennar Homes Houston, TX
$37k-46k (estimate)
Full Time | Building Construction 0 Months Ago
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Lennar Homes is Hiring a Customer care representative Near Houston, TX

Overview

Welcome Home! Build your career with Lennar :

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Summary of Position Requirements :

The Quality Assurance Manager is responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards, building codes, and scopes of work and specifications.

They play a critical role in managing construction quality and ensuring the safety and satisfaction of Lennar Customers.

The goal is an exceptional customer experience through a Zero Defect Home at New Home Celebration..

B #ZR

Responsibilities

  • Inspection and Compliance :
  • Conduct thorough Quality Assurance inspections of entire home, focusing on materials, and workmanship.
  • Verify that construction adheres to approved plans, specifications, local building codes and scopes of work.
  • Identify and document defects, deviations, and non-compliance issues.
  • Complete Quality Assurance Acceptance as scheduled by Construction Management Team.
  • Conduct New Home Celebration and Acceptance as scheduled.

Quality Assurance :

  • Collaborate with construction teams to resolve quality issues promptly.
  • Audit QC inspections at various stages of construction, from foundation to final finishes.
  • Evaluate the work of trade partners and suppliers to ensure compliance with quality standards.

Documentation :

  • Maintain detailed records of inspection findings, including photographs and written reports as directed by the division leadership.
  • Prepare inspection reports for communication to contractors, and stakeholders as requested by VP Customer Experience.

Communication :

Communicate effectively with community teams to convey inspection results, recommendations, and areas requiring improvement.

Walk with CM to ensure clear communication of customer expectations.

  • Communicate with customers and other Lennar associates as needed to include giving updates, scheduling walks / orientations, obtaining sign offs and attend other meetings as necessary.
  • Participate in meetings to discuss quality-related matters and provide input on project progress.

Training and Education :

  • Maintain a current working knowledge of all applicable building codes.
  • Stay informed on Manufacturers specifications and best practice for installation for products selected in the home.
  • Provide guidance and needed training recommendations to VP of CE to improve quality standards and best practices.

Problem Solving :

Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress is not compromised.

CB #LI-TM1

Qualifications

  • High school diploma or equivalent (Associate's or Bachelor's degree in a relevant field is a plus).
  • Relevant certification in construction codes is preferred as well as strong plan reading ability.
  • Previous experience in construction quality inspection or a related role is advantageous.
  • Strong knowledge of construction materials, methods, and building codes.
  • Attention to detail and excellent observational skills.
  • Effective communication and interpersonal skills.
  • Proficient in using inspection tools and equipment.
  • Ability to work independently and in a team environment.
  • Physical fitness and willingness to work in outdoor and construction site environments.
  • Familiarity with construction management software (BuildPro & Sales Force) is a plus.

Physical Requirements :

This is primarily a sedentary office position which requires the ability to work in excess of eight hours per day in the confined quarters of an office.

Also requires the ability to read plans, bend, stoop, reach, lift, and move and / or carry items less than 50 pounds. Finger dexterity in operating a computer keyboard and calculator.

Office work requires sitting at a computer monitor for extended periods of time, completing paperwork and to receive / return phone messages.

Standing is required for filing and copying.

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the Associates.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Type

Regular Full-Time

Last updated : 2024-03-04

Job Summary

JOB TYPE

Full Time

INDUSTRY

Building Construction

SALARY

$37k-46k (estimate)

POST DATE

04/24/2023

EXPIRATION DATE

04/10/2024

HEADQUARTERS

MINNEAPOLIS, MN

SIZE

25 - 50

FOUNDED

2011

CEO

DANIELLE SHABUNYA

REVENUE

<$5M

INDUSTRY

Building Construction

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The job skills required for Customer care representative include Scheduling, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

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Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

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Learn the basics, then move on to bigger things.

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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

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Step 3: View the best colleges and universities for Customer Care Representative.

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